City of Santa Clara Jobs 2026 – Public Safety Dispatcher II

Candidates must meet one of the following experience paths: two years of paid public safety dispatching within the past five years (including one year solo status).. Or five years of current paid work with a public safety or private EMS agency using CAD/radio/telephone.. Or completion of probation as a Public Safety Dispatcher I with Santa Clara. A POST Public Safety Dispatcher Basic Certificate can substitute for six months of solo experience.

• Graduation from high school or GED.
• Two years of paid public safety dispatching experience within the past five years, with at least one year solo status.
• OR five years of current paid employment with a public safety agency or private EMS agency using CAD, radio, and/or telephone.
• OR successful completion of probation as a Public Safety Dispatcher I with the City of Santa Clara.
• Possession of a valid California POST Public Safety Dispatcher Basic Certificate and MPDS Certificate required before probation completion.
• Must pass a City background investigation including fingerprinting, and may require polygraph and/or psychological testing.
• Must be able to perform all essential functions of the job.
• Federal law requires proof of work eligibility; City does not sponsor H1B or other visas.

Dispatch police, fire, and emergency medical services units.

• Answer emergency and non-emergency telephone calls.
• Receive, analyze, and transmit information to field personnel.
• Operate computer-aided dispatch (CAD) systems and multi-channel radios.
• Maintain accurate logs and records of calls and dispatches.
• Coordinate with other public safety agencies as needed.
• Provide pre-arrival instructions to callers when appropriate.

Create or to your applicant account on the City of Santa Clara's governmentjobs.com portal.

• Complete the online application and supplemental questions thoroughly. Do not write 'see resume' or 'NA'.
• Attach required documents: proof of POST certificate (if applicable) or be prepared to take the CritiCall assessment.
• Submit your application before the position closes. Applications are reviewed bi-weekly; apply early for best consideration.

Apply on official page

This recruitment is continuous and may close at any time. Apply as soon as possible.

• Candidates must pass a qualifying performance exam: either the City's CritiCall assessment or provide a valid POST Public Safety Dispatcher Basic Certificate.
• Lateral hires may receive a $7,500 recruitment incentive, with $2,500 paid in the first pay period.
• Permanent City employees who pass the exam receive an additional five preference points added to their final score.
• A department interview may be required before appointment.
• The City of Santa Clara is an equal opportunity employer.
• This recruitment may be used to fill multiple positions in this or other divisions.

The City of Santa Clara Police Department is dedicated to serving the community through the 'Santa Clara Way'—a commitment to professionalism, integrity, and partnership with citizens. The department provides law enforcement services with a focus on problem-solving and resource utilization. For applicants, this means joining a team that values high standards and community trust, offering a supportive environment for public safety professionals. City of Santa Clara is named as the hiring organisation for the Public Safety Dispatcher II post.

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