Job Description
The 628 Force Support Squadron is hiring a Customer Service Clerk for the Redbank Golf Course located on the Naval Weapons Station in Goose Creek, South Carolina. This is a Nonappropriated Fund (NAF) position supporting Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
As a Customer Service Clerk, you will work as a pro-shop sales clerk and cashier-checker. Your primary duties include selling merchandise such as clothing, footwear, golf clubs, golf accessories, and sporting goods.
You will operate a cash register, process sales, receive payments, make change, handle credit card transactions, and charge to member accounts.
You will also process green fees, rental services, storage fees, and special orders, validate advanced green fee cards, log tee times, answer the telephone, and assist patrons with product questions and fitting.
This is an intermittent position with no guaranteed hours; you may work anywhere from 0 to 40 hours per week depending on mission and programming requirements. The role is ideal for individuals seeking flexible, part-time work in a golf course retail environment.
Salary & Compensation
Salary: $15 per hour.
Qualification
This position is open to everyone. Applicants will be categorized by preference and priority consideration eligibilities. You must meet the qualifying experience requirements described below.
- Open to all U.S. Citizens, Nationals, or those who owe allegiance to the U.S.
- Must have responsible clerical, office cash handling, or retail sales work demonstrating ability to perform at the NF-1 grade level.
- Experience must show knowledge of proper cash handling procedures, ability to resolve common arithmetic problems when receiving payment, and ability to operate a cash register.
- Must be able to read, speak, and write English.
- Must possess skill in dealing with the public.
- Must satisfactorily complete a National Agency Check with Inquiries (NACI).
- Education cannot be substituted for experience for this position.
- Foreign education must be evaluated for equivalency to U.S. standards.
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
Duties & Responsibilities
- Serve as a pro-shop sales clerk and cashier-checker.
- Sell merchandise including clothing, footwear, golf clubs, golf accessories, sporting goods, and other items.
- Operate cash register, ring up sales, receive money, make change, process credit card sales, and charge to member accounts.
- Process advanced and daily green fees, rental services, storage fees, and special orders.
- Validate advanced green fee cards.
- Explain product use, answer customer questions, and assist patrons in fitting wearing apparel.
- Log tee times.
- Answer telephone.
- Display merchandise and maintain the pro-shop in a clean and orderly fashion.
- Assist in pricing merchandise.
Conditions & Requirements
- Must complete a background investigation with favorable results.
- U.S. Citizens and Non-U.S. Nationals must have resided in the U.S. Territory for three or more consecutive years immediately preceding Federal affiliation.
- May require shift work to provide coverage on evenings, weekends, holidays, or special situations.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized.
Benefits
- Review our benefits at the official application portal.
How You Will Be Evaluated
- Your resume and supporting documents will be evaluated against the qualifications of the position.
- Once the announcement closes, your application package (resume, supporting documents, and responses to the questionnaire) will be reviewed to determine if you meet qualification requirements.
- If minimally qualified, your resume and supporting documentation will be compared against your assessment questionnaire responses to determine experience level.
- Inflated responses may result in loss of consideration.
- List relevant performance appraisals and incentive awards in your resume as they may be considered during selection.
- If selected, you may be required to provide supporting documentation.
- Recommend including full contact information for professional and personal references on your resume.
Required Documents
- Resume (any format; must support the experience described; no photographs or inappropriate content).
- Cover Letter (optional).
- DD-214 / Statement of Service (if claiming veteran preference).
- Diploma / GED (if applicable).
- Disability Letter (VA) (if applicable).
- License (if applicable).
- Other (1) and Other (2) as needed.
- PCS Orders (if applicable).
- Professional Certification (if applicable).
- Proof of Marriage Status (if claiming military spouse preference).
How to Apply
- To apply, you must complete the online questionnaire and submit all required documents through the official application portal.
- Log into your the official application portal account (or create one if you do not have an account).
- Click 'Apply' to access the online application and follow the prompts to select your resume and supporting documents.
- Upload additional documents as needed; note that uploaded documents may take several hours to clear virus scan.
- Complete the 'Include Personal Information' section as appropriate and continue.
Additional Information
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Multiple positions may be filled from this announcement.
- Selection is subject to hiring preferences and priority consideration eligibilities.
- Applicants must provide a REAL ID or combination of identity documents to access the installation.
- Contact the JB Charleston NAF HR Office at [email protected] with questions.
- The address for the servicing HR office is: JB Charleston Community Services Flight, 628 FSS/FSCN, 101 E. Hill Blvd, JB Charleston, SC 29404-5000 US.
- If you provide an email address, you will receive an email acknowledging receipt of your application.
- You will be notified via email as your application status updates.
About Company
The 628 Force Support Squadron (FSS) is part of the Air Mobility Command, providing community services and support to military personnel and their families at Joint Base Charleston. This squadron operates various MWR activities, including the Redbank Golf Course, to enhance quality of life for service members.
This Customer Service Clerk position is within the NAF (Nonappropriated Fund) component, which funds MWR programs through revenue generated by activities like golf course operations. NAF positions offer flexible employment opportunities that directly support the morale and welfare of the base community.
Working for the 628 FSS means joining a team dedicated to serving those who serve.
Frequently Asked Questions
Quick answers to common applicant questions about this position, eligibility and the application process.