Job Description
The City and Borough of Sitka is hiring a Customer Service Representative to serve as the primary front-counter contact at the payment office.
In this role, you will process payments received by mail or in person, assist customers with utility services, and answer questions about utility accounts and payments.
You will work under the direct supervision of the Budget/Treasury Officer, handling daily cash and check reconciliation, researching ambiguous payments, and preparing insufficient check collection letters. This position is ideal for someone with strong customer service skills who enjoys working independently in a municipal government setting.
Salary & Compensation
Salary: $23.36 - $27.08 per hour.
Qualification
Applicants should have knowledge of general office practices and procedures, and the ability to handle complex questions regarding utility services and payments.
- Knowledge of general office practices and procedures.
- Ability to process payments and reconcile daily cash and checks.
- Skill in researching and resolving ambiguous or unreadable payments.
- Ability to prepare insufficient check collection letters and pursue payment.
- Experience with utility account applications and work orders preferred.
- Strong customer service and communication skills.
- Ability to work independently under supervision.
Duties & Responsibilities
- Serve as the primary initial contact at the front counter of the payment office.
- Direct phone calls to appropriate departments.
- Process payments received by mail or in person.
- Process applications and work orders for utility accounts.
- Research ambiguous and unreadable payments.
- Provide answers to complicated questions regarding utility services or payments.
- Perform daily cash and check reconciliation.
- Secure revenue by verifying and posting receipts and resolving discrepancies.
- Prepare insufficient check collection letters and pursue payment.
- Process autopay batches for moorage accounts for each billing cycle.
Conditions & Requirements
- Full-time position.
- Work onsite at 100 Lincoln St., Sitka, AK.
- Must be able to handle cash and perform reconciliations accurately.
- May require background check.
Benefits
- Hourly wage $23.36 - $27.08.
- Full-time employment with municipal government benefits (if applicable).
How You Will Be Evaluated
- Application review.
- Supplemental questions may be used.
- Interview selected candidates.
Required Documents
- Online application.
- Supplemental questions (if included in application).
How to Apply
- To apply, visit the official application portal and create or to your applicant account. Complete the online application and any supplemental questions. Ensure all required information is provided before submitting. Applications must be received by the deadline.
Additional Information
- This position is with the City and Borough of Sitka, Alaska.
- The role reports to the Budget/Treasury Officer.
- Work is performed at the payment office front counter.
- Applicants should be detail-oriented and comfortable handling cash.
- This is a full-time, onsite position.
About Company
The City and Borough of Sitka is the municipal government serving Sitka, Alaska. It provides a range of public services including utilities, public safety, and administrative functions.
This Customer Service Representative role is part of the finance department, supporting the collection of payments and customer service for utility accounts. Working for the City and Borough of Sitka offers the opportunity to serve the local community in a scenic coastal Alaskan setting.
Sitka, City and Borough of (AK) is named as the hiring organisation for the Customer Service Representative post.
Frequently Asked Questions
Quick answers to common applicant questions about this position, eligibility and the application process.