IT Specialist at National Institutes of Health — Applications Closed

Job Description

The National Institutes of Health (NIH) is seeking an IT Specialist to join its team in Montgomery County, Maryland. In this role, you will manage special projects that have a significant impact on the delivery of customer support services.

You will lead quick response teams to address problems from catastrophic events such as virus infections or power outages, and resolve hardware/software interface and interoperability issues.

This position is ideal for experienced IT professionals who thrive in a fast-paced federal environment and are committed to providing high-quality customer service.

Salary & Compensation

Salary: $102,415 - $158,322 per year.

Qualification

To qualify for this IT Specialist position at the GS-12 or GS-13 level, you must demonstrate IT-related experience in attention to detail, customer service, oral communication, and problem solving.

Additionally, you need specialized experience equivalent to the GS-11 (for GS-12) or GS-12 (for GS-13) level in the federal service.

• IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving.
• For GS-12: At least one year of specialized experience equivalent to GS-11, including analyzing configuration management processes, resolving customer support requests, performing network configuration management, and coordinating LAN installation and maintenance.
• For GS-13: At least one year of specialized experience equivalent to GS-12, including evaluating new products, designing and installing hardware/software for large-scale LAN/WAN systems, performing capacity and performance analyses, and developing plans for new IT systems.
• Experience may be gained in the private or public sector.
• All qualification requirements must be met within 30 calendar days of the closing date.
• U.S. Citizenship or proof of U.S. National status required by closing date.
• Males born after December 31, 1959 must be registered with Selective Service.
• Background investigation and verification of qualifications required.
• Trial/probationary period may be required.
• This position is eligible for telework as determined by agency policy.

Duties & Responsibilities

• Manage special projects that significantly impact customer support service delivery.
• Lead quick response teams to address problems from catastrophic events like virus infections or power outages.
• Resolve hardware/software interface and interoperability problems.
• Analyze, design, develop, customize, and implement complex hardware and software for large-scale LAN/WAN systems.
• Analyze, plan, and coordinate major hardware acquisitions to meet business requirements.
• Develop service level agreements (SLAs) defining requirements and expectations for customer support services.
• Develop and implement performance criteria to ensure requirements are achieved.
• Represent customer service discipline on applications development teams to ensure customer service requirements are addressed throughout systems development.
• Represent the organization in meetings and discussions.

Conditions & Requirements

• U.S. Citizenship or proof of U.S. National status by closing date.
• Successful completion of a background investigation.
• Verification of qualifications and completion of onboarding forms.
• Males born after December 31, 1959 must register with Selective Service.
• Participation in E-Verify for employment eligibility verification.
• Tobacco-free work environment and campus.
• Ability to perform essential duties with or without reasonable accommodation.
• One or two-year trial/probationary period may be required.
• Must be able to telework or request leave in event of closure (non-emergency/teleworker position).

Benefits

• Complete federal benefits package including health insurance, retirement, and paid leave.
• Access to a range of benefits designed for federal employees and their families.
• Eligibility depends on position type (full-time, part-time, or intermittent).

How You Will Be Evaluated

1. Your application will be evaluated based on your resume, supporting documents, responses to the application questionnaire, and any required assessments.
2. You will be assessed on competencies including Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork.
3. Overstating qualifications or cheating on assessments may result in removal from consideration.
4. CTAP/ICTAP candidates must score at least 80 points on assessments to be considered well qualified.
5. Additional selections may be made for similar positions across HHS within the local commuting area.

Required Documents

• Resume (two pages or less) clearly demonstrating how your skills align with the qualifications.
• Completed application questionnaire.
• Reasonable Accommodations document (upload a blank document if not needed).
• SF-50 (most recent competitive career or career conditional) showing effective date and full performance level.
• Veteran documentation (DD-214, VA Disability Letter, etc.) if applicable.
• Schedule A documentation (if applicable) from a licensed medical professional or vocational rehabilitation specialist.
• CTAP/ICTAP documentation (if applicable).

How to Apply

1. Review the entire announcement and instructions before starting your application.
2. Click the Apply Online button on the official application portal page.
3. With your the official application portal/Login.gov account.
4. Select your resume and/or other supporting documents to include with your application.
5. Read all Eligibility questions and respond accordingly. You will only be considered for those you affirm.

Additional Information

• This announcement accepts applications from July 27, 2026 to July 31, 2026, unless the 150-application limit is reached earlier.
• The position is designated as non-emergency/teleworker; you must be available to telework or request leave during closures.
• PHS Commissioned Officers interested in performing duties within the Commissioned Corps should apply online.
• For technical difficulties with the application process, contact HR Systems Support at [email protected] between 8:00 AM and 4:30 PM ET, Monday through Friday.
• For reasonable accommodations not related to USA Hire, contact Global Jobs at [email protected] before the closing date.
• Agency contact: Global Jobs, email [email protected], address: National Institutes of Health, 6701 Rockledge Drive, Bethesda, MD 20892.
• After submitting, you will receive an acknowledgment email. Track your application in the official application portal.
• You may be contacted for an interview or additional information up to several months after the closing date.

About Company

The National Institutes of Health (NIH) is the primary federal agency for biomedical and public health research, part of the U.S. Department of Health and Human Services.

NIH conducts and supports research to improve health and save lives, with a workforce of scientists, IT professionals, and administrative staff. This IT Specialist position supports NIH's mission by ensuring clear IT infrastructure and customer support across multiple institutes and centers.

National Institutes of Health is named as the hiring organisation for the IT Specialist post.