Veterans Health Administration (Medical Administration Officer) Jobs August 2026

Job Overview

The Veterans Health Administration (VHA) is hiring a Medical Administration Officer (GS-13) to serve as the Scheduling Operations Chief for the VISN 12 Clinical Contact Center in Milwaukee, Wisconsin, as of August 2026. This full-time, permanent position is based at the Clement J. Zablocki VA Medical Center, 5000 West National Avenue, Milwaukee, WI 53295, and offers a salary of $111,310 to $144,705 per year. In this leadership role, you will manage medical administration operations for a 24/7 call center environment dedicated to serving Veterans, overseeing scheduling, enrollment, eligibility, and patient access services.

You will be part of the contact center leadership team, driving quality, performance improvement, and efficiency while supporting the VA's mission to care for those who have served. This is an internal posting open to current, permanent VISN 12 employees, with telework eligibility as determined by agency policy. The application deadline is August 20, 2026.

Qualification

There is no educational substitution at this grade level.

• Current Federal employees must meet time-in-grade requirements: served 52 weeks at the next lower grade (GS-12) within the past 52 weeks.
• GS-13 Specialized Experience: One year of specialized experience equivalent to at least GS-12 in the normal line of progression, including experience with healthcare administrative and scheduling systems, call center technologies, and collaboration tools.
• Proven success supervising large, diverse, geographically dispersed teams in a 24/7 operational environment, including performance management, staffing, coaching, and conflict resolution.
• Demonstrated leadership in complex healthcare administrative operations, such as scheduling, enrollment, eligibility, and patient access services in a medical center or large healthcare system.
• Experience in strategic planning, budget management, resource allocation, and implementing policies or process improvements that enhance service quality, efficiency, and compliance.
• Strong background in quality and performance improvement, including analyzing operational metrics, conducting audits, and leading workflow or customer service initiatives.
• Excellent communication and customer service skills, with experience engaging clinical teams, executive leadership, external partners, and Veterans.
• Applicants must be U.S. Citizens.
• Selective Service Registration required for males born after 12/31/1959.
• Subject to background/security investigation.

Who Can Apply

• Internal to an agency - current federal employees of the hiring agency (Veterans Health Administration).
• Career transition (CTAP, ICTAP, RPL) - federal employees whose job, agency, or department was eliminated and are eligible for priority.
• AREA OF CONSIDERATION: Open to current, permanent VISN 12 employees.

Duties & Responsibilities

• Serves as the Scheduling Operations Chief for the VISN 12 Clinical Contact Center.
• Manages medical administration operations, promoting quality, performance improvement, efficiency, and effectiveness in a call center environment serving Veterans during day, evening, night, weekend, and holiday shifts.
• Has overall responsibility for customer service, enrollment, eligibility, pre-registration, scheduling, appointment management, insurance collection, administrative and clinical software maintenance, patient first contact resolution, and patient information collection management.
• Responsible for short-term and long-term planning, contact center customer service, scheduling operations, and evaluation of medical administration functions for continuous improvement.
• Provides oversight and management of medical administration activities, serves as part of the contact center leadership team, and consults VISN 12 leadership on health administration matters.

Conditions & Requirements

• Must be a U.S. Citizen.
• Must complete all required steps in the application process, including an online assessment.
• Selected applicants must complete an online onboarding process and provide acceptable identification (REAL ID compliant after May 7, 2025).
• Participation in the seasonal influenza vaccination program is required for all VA Health Care Personnel (HCP).
• May be required to serve a 1-year probationary or 2-year trial period.
• No physical examination required; work does not inherently require physical requirements that cannot be accommodated.

Benefits

• Complete federal benefits package for employees and family.
• Eligibility depends on position type (full-time, part-time, or intermittent).
• Contact the hiring agency for specific benefits information.

How You Will Be Evaluated

1. You will be evaluated based on your application materials (resume, supporting documents), responses to the application questionnaire, and responses to all required assessments.
2. Assessed on competencies: Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Problem Solving, Resilience.
3. Your experience must be fully documented on your resume, including job title, duties, month/year start/end dates, and hours worked per week.
4. Part-time experience credited based on time actually spent; volunteer experience may be credited.
5. After the announcement closes, applications are reviewed for qualification and eligibility; a referral certificate is issued, and referred applicants may be contacted for an interview.
6. Pre-employment reference checks may be conducted.

Required Documents

• Resume (must be 2 pages or less, 5MB or less, PDF recommended).
• SF-50, Notification of Personnel Action (for current/former Federal employees, to verify time-in-grade and eligibility).
• Transcript (if using education to qualify, though no substitution at this grade).
• DD-214 or Statement of Service (for Veterans' Preference).
• SF-15 (for 10-point Veterans' Preference).
• Separation Notice (RIF) and/or ICTAP/CTAP documentation (for displaced Federal employees).
• Cover Letter (optional).
• Other supporting documents as applicable.

How to Apply

1. Read the entire announcement and instructions before applying.
2. Create or log in to your the official application portal account at www.the official application portal.
3. Click 'Apply Online' to start your application.
4. Select your the official application portal resume and/or other supporting documents.
5. Answer the application questionnaire and attach all necessary documentation.

Additional Information

• This job opportunity announcement may be used to fill additional vacancies.
• The Fair Chance to Compete Act prohibits requesting criminal history prior to a tentative job offer.
• Reasonable accommodation (RA) requests for USA Hire Assessments must be submitted prior to starting the assessments.
• Veterans' Preference: Claim preference in the questionnaire and provide required documentation (DD-214, SF-15, etc.).
• VA policy does not deny employment to those who have faced financial hardships or periods of unemployment.
• Agency contact: David Konopka, Phone 414-384-2000, Email [email protected].
• Address: Clement J. Zablocki VA Medical Center, 5000 West National Avenue, Milwaukee, WI 53295.

About Company

The Veterans Health Administration is part of the U.S. Department of Veterans Affairs, dedicated to providing healthcare to America's Veterans. The Clement J. Zablocki VA Medical Center in Milwaukee is one of the facilities serving this mission. Veterans Health Administration is named as the hiring organisation for the Medical Administration Officer post.