Job Description
The Medical Support Assistant (OA) at Camp Lejeune, NC performs receptionist, recordkeeping, and clerical duties within the Military Treatment Facility (MTF). This role involves managing patient appointment schedules, maintaining medical records, handling messaging systems, and responding to emergency calls.
The position is full-time and permanent, with no telework or remote work options. This is a Direct Hire Authority (DHA) solicitation for US Citizens.
Qualification
To qualify for the GS-5 Medical Support Assistant (OA) position.. You must be a US Citizen and meet one of the following: one year of specialized experience at the GS-4 level.. Four years of education above high school.. Or a combination. Typing proficiency of 40 words per minute is required.
- US Citizenship required.
- One year of specialized experience providing customer service to patients and visitors, maintaining patient care schedules, and entering/retrieving data from automated systems (GS-04 level).
- OR four years of education above high school from an accredited business, secretarial, technical school, junior college, or university.
- OR a combination of education and experience totaling 100%.
- Typing proficiency: 40 words per minute with three or fewer errors on a 5-minute sample.
- Experience can include paid and unpaid work, including volunteer service through National Service programs (e.g., Peace Corps, AmeriCorps).
- Foreign education must be evaluated by a credential evaluation service to be deemed equivalent to US accredited education.
- Resume must clearly describe relevant experience; transcripts required if using education to qualify.
Role Responsibilities
Complete request forms for individual patient orders, blood work, and other requests.
- Maintain and monitor patient appointment or admission schedules for the assigned area.
- Monitor and manage the messaging system at the department/unit level.
- Provide information regarding the Military Treatment Facility to patients, family members, and staff.
- Maintain all patients' records ensuring each entry contains proper patient and health care provider identification.
- Respond to emergency calls and notify emergency medical personnel.
- Resolve complaints of a local administrative nature and refer other complaints to the appropriate authorities.
Conditions & Requirements
Appointment subject to suitability or fitness determination based on background investigation.
- Must obtain and maintain eligibility for a Secret security clearance.
- Background investigation and credit check required.
- Mandatory seasonal Influenza vaccination (exemptions for medical/religious reasons with documentation).
- Designated Mission Essential: must report or remain during severe weather or emergencies.
- Inclement Weather Essential: must make every attempt to report on time or remain on duty.
- One-year probationary period.
- Direct Deposit of Pay required.
- Male applicants born after 12/31/1959 must register with Selective Service.
- Proof of US Citizenship required.
Benefits
Complete federal benefits package including health insurance, retirement, and paid leave.
- Eligibility for benefits depends on position type (full-time, part-time, intermittent).
- Incentives MAY be authorized for highly qualified candidates.
- Advanced in hire rate MAY be authorized for highly qualified candidates.
Additional Information
Multiple positions may be filled from this announcement.
- Payment of Permanent Change of Station (PCS) costs is not authorized.
- Selection subject to DoD referral system for displaced employees.
- Salary includes applicable locality pay.
- Contact Army Applicant Help Desk for questions.
- Address: JT-DD83DX ATLANTIC DHN
- LEJEUNE, DO NOT MAIL, Camp Lejeune, NC 28547 US.
About Company
The Department of Defense (DoD) operates Military Treatment Facilities (MTFs) worldwide to provide healthcare to service members, retirees, and their families. This position is under the Defense Health Agency (DHA) at Camp Lejeune, NC, supporting the Atlantic District Health Network. JT-DD83DX ATLANTIC DHN
- LEJEUNE is named as the hiring organisation for the Medical Support Assistant (OA) post.
FAQs
What is the typical day-to-day work of a Medical Support Assistant at Camp Lejeune?
You will manage patient appointment schedules, process medical records, handle messaging systems, and assist patients and staff with inquiries. You may also respond to emergency calls and coordinate with medical personnel.
Can I substitute education for the specialized experience requirement?
Yes, four years of education above high school from an accredited institution can substitute for the required experience. A combination of education and experience is also acceptable.
Is this position eligible for telework or remote work?
No, telework and remote work are not available for this position. You will work onsite at the Military Treatment Facility at Camp Lejeune, NC.
What documents are required to prove eligibility for this federal job?
You need a resume (two pages or less), responses to the online questionnaire, and transcripts if using education. Proof of US Citizenship and Selective Service registration (if applicable) are also required.
How long does the application process take after submission?
After the closing date, your application package is reviewed for eligibility and qualifications. You will receive an email acknowledgment, and status updates are available in your the official application portal account.