Operations Support Specialist, Management Directorate, Intake and Document Production, Document Management Division Job

Salary: $43,106 per year.

To qualify for the GS-07 level, you need one year of specialized expertise equivalent to GS-05, such as working equipment to produce safe documents, using technology systems to support operations, registering guidelines, and communicating effectively. Alternatively, one year of graduate education or superior academic achievement may substitute. For GS-09.. One year of specialized know-how equivalent to GS-07 in troubleshooting secure document machines.. Providing technical back.. Researching issues.. And performing grade assurance is called for; a master's degree or two years of graduate education may substitute.

• U.S. Citizenship or U.S. National needed.
• GS-07: One year of specialized background equivalent to GS-05, including running equipment to produce protected documents, using technology systems to aid day-to-day operations, applying guidelines and procedures, and communicating effectively to support mission objectives.
• GS-07: One packed year of graduate education (18 semester or 27 quarter hours) from an accredited institution may substitute for expertise.
• GS-07: Superior academic achievement (upper third of class, GPA 3.0+ overall or 3.5+ in major, or honor society membership) may substitute for know-how.
• GS-09: One year of specialized background equivalent to GS-07, covering troubleshooting and resolving safe document machines and systems, providing technical assist on inquiries, researching and analyzing info to improve efficiency, and performing quality assurance on protected documents.
• GS-09: A master's degree or two complete years of graduate education (36 semester or 54 quarter hours) in any field may substitute for experience.
• Combination of expertise and education may qualify at either grade level.
• Time in Grade doesn’t register to Delegated Examining Announcements.
• Qualifications must be met by 11:59 PM ET on 07/27/2026.
• Physical conditions: standing, walking, carrying boxes up to 50 lbs.

Run warehouse equipment such as production printers, scanners, and forklifts to produce safe documents.

• Arrange and handle complete everyday, weekly, and annual reports to ensure accuracy and accountability.
• Safeguard protected documents and organize distinct mailings using the Safe Mail Initiative (SMI).
• Run caliber assurance inspects on protected documents and notices to pinpoint discrepancies and guarantee consistency.
• Perform research to spot and resolve matters, carry out corrective actions, and give recommendations to enhance scheme efficiency.
• Apply technology systems to back day-to-day operations and uphold precise, organized information.
• Troubleshoot machines and systems to keep up the warehouse area.
• Offer technical support by responding to inquiries from internal and external stakeholders.

Must be a U.S. Citizen or U.S. National.

• Successfully pass a Background Investigation including financial disclosure.
• Must pass a drug screening.
• Males born after 12/31/1959 must be registered with the Selective Solution.
• Political appointees may require OPM approval before on-boarding.
• Residency condition: for three of the last five years immediately before putting in, must have resided in the U.S., worked for the U.S. Public sector overseas, or been a dependent of a U.S. Federal or Military employee serving overseas.
• May need to serve a one-year probationary period.
• This role isn’t considered crucial for purposes of reporting to operate when the facility might otherwise be closed.
• Lee's Summit, MO candidates: may demand to relocate to a new Kansas City, MO location projected for 2027.

Finish gains package such as health, dental, vision, life, and long-term care insurance.

• Retirement strategy and Thrift Savings Scheme (similar to 401(k)).
• Flexible Spending Account and Employee Assistance Plan.
• Personal exit days and paid federal holidays.
• Flexible perform schedules, tuition reimbursement, transportation subsidies, uniform allowance, health and wellness programs, and fitness centers (may vary by location).
• Employee training and developmental prospects.
• Disabled veteran leave open for eligible veterans hired on or after November 5, 2016.

Your application will be evaluated set on your resume, supporting documents, responses to the submission questionnaire, and any called for assessments.

• You’ll be placed in one of three categories: Best-Qualified, Well-Qualified, or Qualified.
• Competencies assessed include Attention to Aspect, Customer Offering, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Abilities, Learning, Reading Comprehension, Reasoning, Self-Management, Strain Tolerance, and Teamwork.
• Veterans with a compensable service-connected disability of at least 10% are listed in the best-qualified category (unless the role is scientific/expert at GS-09 or higher).
• CTAP/ICTAP eligibles must be placed in the well-qualified category.
• Candidates referred to the hiring office may want to wrap up a writing sample or other writing exercise as portion of the picking routine.

Resume: Limit to two pages, cover post title (series and grade if federal), tasks, employer label and address, supervisor name and phone count, kick off and finish dates (month, day, year), full-time or part-time status with hours per week, and pay.

• Responses to the role questionnaire (handed in online, don’t attach as separate document).
• College transcript (unofficial acceptable) if qualifying located on education. Authorized transcript needed before appointment.
• Foreign education evaluation from an accredited solution (AICE or NACES) if relevant.
• DD-214 (participant 4 copy) for veterans' preference; SF-15 for 10-point preference.
• Certification from Armed Forces if applying under VOW Act (must indicate dates of offering, rank, and honorable discharge within 120 days).
• SF-50 for present or former federal employees (showing appointment in competitive solution, tenure, grade, step, full performance level).
• Agency observe, most new performance rating, and SF-50 for CTAP/ICTAP eligibility.
• SF-50 and statement for existing or former political appointees (Schedule A, C, Non-career SES, or Presidential).

Review the complete announcement and instructions before beginning your submission.

• Go to the formal submission portal and with your the official submission portal/Login.gov account.
• Click the Put in Online button for this announcement.
• Reply all questions in the application and attach all called for supporting documents (resume, transcripts, etc.).
• Click the Send in Application button before 11:59 PM ET on 07/27/2026.

This announcement is open to multiple locations: Montclair, CA; Corbin, KY; Lees Summit, MO; Williston, VT. Candidates are restricted to selecting ONE location only.

• Pay will be set set on grade, step, and location. View the 2026 Locality Settle Charts for more information.
• Telework is episodic and determined by agency policy. Teleworkers are expected to function during dismissals and closures or request depart.
• USCIS may fill one or more positions using this vacancy.
• If you obtain a conditional give, you must finalize Optional Form 306, Declaration for Federal Employment.
• Inaccurate statements on any piece of the application may consequence in withdrawal of present, dismissal, fine, or imprisonment.
• Contact HROC Staffing Aid Desk at 952-697-8380 or [email protected] for questions.
• Next moves: After submission, your submission will be assessed, best qualified candidates referred, and a last position provide expected within 90 days after the deadline.

U.S. Citizenship and Immigration Services (USCIS) is the agency within the Department of Homeland Security that manages lawful immigration to the United States. The Management Directorate, Intake and Document Production, Document Management Division handles the safe production and management of immigration documents and notices. This Operations Support Specialist role straight supports that mission by making sure correct document production, standard control, and effective warehouse operations. Operating at USCIS lets you contribute to national security and public offering in a structured federal environment with plain career progression.

Management Directorate, Intake and Document Production, Document Management Div… employment opportunities