City of Santa Clara (Public Safety Dispatcher II) Jobs August 2026

Job Description

The City of Santa Clara Police Department is hiring a Public Safety Dispatcher II to handle emergency and non-emergency calls, dispatch police and fire personnel, and arrange with field units.

This role is central to the department's mission of providing professional law enforcement services through the "Santa Clara Means." Dispatchers function under general supervision, answering phones, analyzing info, and transmitting critical information.

The role suits experienced dispatchers who thrive in high-pressure environments and hope to assist a community-focused agency. Santa Clara provides a supportive crew culture and prospects for skilled rise within a respected public safety body.

Salary & Compensation

Pay / Pay Package: $117,503 - $149,866 per year.

Qualification

You must meet one of the following know-how paths: two years of paid public safety dispatching within the past five years (such as one year solo status).. Or five years of current paid work with a public safety or private EMS agency using CAD/radio/telephone..

Or completion of probation as a Public Safety Dispatcher I with Santa Clara. A POST Public Safety Dispatcher Fundamental Certificate can substitute for six months of solo background.

• Graduation from high school or GED.
• Two years of paid public safety dispatching expertise within the past five years, with at least one year solo status.
• OR five years of existing paid employment with a public safety agency or confidential EMS agency using CAD, radio, and/or telephone.
• OR thriving completion of probation as a Public Safety Dispatcher I with the City of Santa Clara.
• Possession of a legitimate California POST Public Safety Dispatcher Core Certificate and MPDS Certificate called for before probation completion.
• Must pass a Metro background investigation covering fingerprinting, and may demand polygraph and/or psychological testing.
• Must be fit to perform all vital functions of the role.
• Federal law calls for proof of perform eligibility; Town doesn’t sponsor H1B or other visas.

Role Responsibilities

• Dispatch police, fire, and emergency medical offerings units.
• Reply emergency and non-emergency telephone calls.
• Receive, analyze, and transmit details to field personnel.
• Operate computer-aided dispatch (CAD) systems and multi-channel radios.
• Uphold correct logs and records of calls and dispatches.
• Organize with other public safety agencies as needed.
• Provide pre-arrival instructions to callers when fitting.

How to Apply

1. Create or to your applicant account on the City of Santa Clara's governmentjobs.com portal.
2. Finish the online submission and supplemental questions thoroughly. Don’t pen 'view resume' or 'NA'.
3. Attach required documents: proof of POST certificate (if suitable) or be arranged to obtain the CritiCall assessment.
4. Submit your submission before the role closes. Submissions are reviewed bi-weekly; put in early for best consideration.

Additional Information

• This recruitment is continuous and may close at any time. Register as soon as possible.
• You must pass a qualifying performance exam: either the Metro's CritiCall assessment or provide a sound POST Public Safety Dispatcher Elementary Certificate.
• Lateral hires may obtain a $7,500 recruitment incentive, with $2,500 paid in the first pay period.
• Permanent Town employees who pass the exam get an additional five preference points added to their last score.
• A department meeting may be required before appointment.
• The City of Santa Clara is an even prospect employer.
• This recruitment may be applied to load multiple positions in this or other divisions.

About Company

The City of Santa Clara Police Department is dedicated to serving the community through the 'Santa Clara Method'—a commitment to professionalism, integrity, and partnership with citizens. The department gives law enforcement solutions with a focus on problem-solving and asset use.

For applicants, this means joining a group that values high standards and community trust, offering a supportive environment for public safety professionals. City of Santa Clara is named as the hiring organization for the Public Safety Dispatcher II post.