Job Description
Case Services Coordinator – Hotline Team is listed by El Paso County (CO) in Colorado Springs. El Paso County (CO) is hiring a Case Solutions Coordinator to join the Child Abuse and Neglect Hotline crew in Colorado Springs.
In this role, you’ll be the first aspect of contact for community participants reporting worries about child safety. Your day-to-day perform involves answering hotline calls, registering active listening and de-escalation techniques, using a structured contact template, and writing skilled phone reports.
You’ll also run research to locate families and access background info. This role is ideal for someone who is adaptable, detail-oriented, and motivated to operate both independently and as portion of a goal-driven group.
If you’re passionate about helping vulnerable populations and families, this role offers a meaningful prospect to form a difference.
Salary & Compensation
Salary: $40,550 - $58,940 per year.
Qualification
To qualify for the Case Services Coordinator – Hotline Team role, you need a combination of education and know-how that displays the aptitude to perform the responsibilities.
- High school diploma or GED equivalent.
- One year of experience in a related field such as social offerings, user offering, or contact center operations.
- Excellent active listening and communication abilities.
- Capacity to compose plain and expert reports.
- Robust attention to point and aptitude to multitask.
- Background using de-escalation techniques in a buyer solution or crisis setting.
- Capacity to function independently and as section of a staff.
- Positive attitude, motivation, and powerful perform ethic.
- Willingness to help teammates and contribute to a dynamic crew environment.
- Flexibility to adapt to changing priorities and phone volumes.
Duties & Responsibilities
- Response incoming calls on the Child Abuse and Neglect Hotline.
- Engage callers with empathy and professionalism, establishing rapport.
- Apply de-escalation competencies to oversee emotionally charged situations.
- Use a standardized contact template to document data accurately.
- Write thorough and precise phone reports for each interaction.
- Conduct research to locate families and assemble background details.
- Assist as the initial contact representative for the agency with community callers.
- Collaborate with team participants to make sure timely and efficient response.
- Uphold confidentiality and manage sensitive info appropriately.
- Participate in group meetings and contribute to a supportive operate environment.
Conditions & Requirements
- Must be fit to pass a background inspect.
- May call for occasional overtime or shift flexibility.
- Function is performed in an office setting at the specified address.
- Must adhere to county policies and procedures about confidentiality and ethics.
- Winning completion of a probationary period may be called for.
Benefits
- Competitive pay range of $40,550 - $58,940 per year.
- Hiring span typically $42,800 - $46,800 annually.
- Full-time employment with potential for profession increase.
- Chance to perform in a supportive, goal-driven staff environment.
- Meaningful operate serving vulnerable populations and families.
How You Will Be Evaluated
- Submission assess set on qualifications and expertise.
- Supplemental questions may be applied to assess suitable.
- Qualified you may be invited for an meeting.
- Reference inspects and background verification may be conducted.
- Closing picking located on overall suitability for this role.
Required Documents
- Completed online submission through the GovernmentJobs portal.
- Responses to supplemental questions (if relevant).
- Resume or CV (optional but recommended).
- Any additional documents requested by the hiring department.
How to Apply
- Go to the authorized GovernmentJobs announcement page for El Paso County.
- Build an account or to your current applicant account.
- Finish the online submission form and reply all supplemental questions.
- Evaluate your submission for accuracy and send in it before the cutoff of July 27, 2026.
- Monitor your email and candidate portal for updates on your submission status.
Additional Information
- This role is set at 1675 West Garden of the Gods Road, 3rd Floor, Colorado Springs, CO 80907.
- The closing date for submissions is July 27, 2026.
- El Paso County is an matching opening employer.
- You must be approved to function in the United States.
- Veterans and people with disabilities are encouraged to put in.
- For questions about the submission process, contact the county HR department.
- This is a full-time, onsite post; remote perform isn’t available.
- The hiring variety is generally between $42,800 and $46,800 annually.
About Company
El Paso County is the governing body for the Colorado Springs metropolitan field, providing essential public solutions covering social offerings, public health, and law enforcement. The Department of Human Solutions operates the Child Abuse and Neglect Hotline to safeguard vulnerable children and assist families in crisis.
Functioning here means joining a dedicated crew committed to community well-being and skilled development. El Paso County (CO) is named as the hiring organization for the Case Services Coordinator – Hotline Team post.
Frequently Asked Questions
Quick answers to common applicant questions about this position, eligibility and the application process.