Economic Service Worker

Applicants should have experience in customer service and a commitment to helping others. The role requires strong attention to detail and the ability to manage multiple tasks related to economic assistance programs.

• Experience in customer service or a related field.
• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and accuracy.
• Compassion and commitment to helping individuals and families.
• Ability to learn and apply state and federal program guidelines.
• Effective communication skills, both verbal and written.
• Basic computer proficiency and ability to use office software.
• High school diploma or equivalent (additional education may be preferred).

Manage the delivery of SNAP, Medicaid, and Emergency Assistance programs.

• Determine eligibility for economic assistance programs.
• Interview applicants and gather required documentation.
• Process applications and maintain accurate case records.
• Provide information and referrals to other support services.
• Collaborate with team members to ensure program integrity.
• Participate in ongoing training and professional development.

Must be able to work full-time in Cabell County, WV.

• May require a background check.
• Must comply with state and federal program confidentiality requirements.
• Ability to travel locally for training or meetings as needed.

Paid holidays per year.

• Tuition reimbursement.
• Paid vacation and sick leave.
• Medical and life insurance.
• Retirement plans.
• On-the-job training and professional development.
• Regular performance feedback.

This position is full-time and located in Cabell County, WV.

• The Bureau for Family Assistance is committed to diversity and inclusion.
• Employees receive complete benefits including health insurance and retirement plans.
• On-the-job training is provided to help you succeed in the role.
• This position directly supports the mission of the Bureau to provide economic assistance to those in need.
• The salary range is $35,702
• $61,628 per year.
• Applications must be submitted online through the official portal.
• For questions about the application process, contact the hiring agency.

The Bureau for Family Assistance (BFA) is a state agency within West Virginia dedicated to providing economic assistance and support services to families and individuals in need. The BFA administers federal and state programs such as SNAP, Medicaid, and Emergency Assistance to promote stability and self-sufficiency. This role is part of the Economic Services team, which works directly with applicants to determine eligibility and deliver critical benefits. The BFA values its employees and offers a supportive work environment with training and growth opportunities. West Virginia is named as the hiring organisation for the Economic Service Worker post.