INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) at NAVAL CONSOLIDATED BRIG MIRAMAR — Applications Closed

Job Description

Naval Consolidated Brig Miramar, portion of the Bureau of Naval Personnel, is hiring an Information Technology Specialist (Customer Support) to join its IT office at Marine Corps Air Station Miramar in San Diego, California.

This full-time, permanent GS-9 role centers on securing and keeping up the brig's information systems, supporting both workforce and prisoner networks, and making sure trustworthy customer-facing IT solutions.

In this role, you’ll put in place cybersecurity utilities and procedures to shield network offerings, finalize trouble-tickets and break-fix tasks to meet customer support conditions, and monitor IT project activities to mitigate threat.

You’ll also go over operational matters with clients, support with troubleshooting, and conduct systems maintenance such as upgrading and debugging to guarantee continued operability.

This role is ideal for federal IT professionals with background in information assurance, visitor account management, hardware configuration, and network maintenance who are looking to cater to in a distinct correctional environment. Telework is eligible on an ad-hoc/situational basis at management's discretion.

Salary & Compensation

Salary: $91,658 - $119,163 per year.

Qualification

To qualify for this GS-9 post, your resume must display at least one year of specialized expertise equivalent to the GS-07 level in the Federal offering or personal/public sector. Specialized know-how must involve coordinating security policies, managing user accounts, installing hardware, and performing network maintenance.

• At least one year of specialized background at or equivalent to the GS-07 grade level or settle band in the Federal solution or equivalent expertise in the confidential or public sector.
• Know-how coordinating and executing security and information assurance policies, principles, practices, and controls to ensure security needs are identified and in regulatory compliance.
• Experience providing customer accounts management; keeping up systems passwords; providing assistance and coordinating access privileges for prisoners and team network systems.
• Experience installing, configuring, and keeping up hardware devices supporting the organization's Administrative Systems (IS), networks, and area working systems and software.
• Experience performing tests, maintenance, and technical analysis when called for on network file servers, print servers, network cabling, workstation connections, network and usual printers, and the prisoner network.
• Education substitution: A master's degree or equivalent graduate degree, or 2 packed years of progressively higher-level graduate education leading to a master's degree, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management, or a related field with at least 24 semester hours in these domains.
• All academic degrees and coursework must be from accredited or pre-accredited institutions.
• Volunteer work, covering through National Offering programs, is considered qualifying background.
• Must be a U.S. Citizen.
• Must be determined right for federal employment.

Duties & Responsibilities

• Implement information systems cybersecurity resources and procedures to safeguard and restore information security systems and network solutions.
• Wrap up information technology (IT) trouble-tickets or break-fix tasks to meet customer solution support conditions.
• Monitor information technology (IT) venture activities to mitigate danger.
• Talk over application-specific or enclave-wide operational concerns with buyers to aid with troubleshooting.
• Carry out systems maintenance (e.g., upgrading, debugging) for continued system operability.
• Organize and execute security and information assurance policies, principles, practices, and controls.
• Supply member accounts management; uphold systems passwords; assist and arrange access privileges for prisoners and workforce network systems.
• Install, configure, and keep up hardware devices supporting the body's Administrative Systems (IS), networks, and nearby running systems and software.
• Perform tests, maintenance, and technical analysis on network file servers, print servers, network cabling, workstation connections, network and normal printers, and the prisoner network.

Conditions & Requirements

• Must participate in the straight deposit pay plan.
• New employees to the Department of the Navy must pass the E-Verify employment verification check.
• Time-in-grade: Existing federal employees must have served at least one year at the next lower grade level (GS-07) by the closing date.
• Males born after 12-31-59 must be registered for Selective Offering.
• Must obtain and uphold a present sound United States driver's license.
• Must obtain and keep up an interim and/or closing security clearance before entrance on task.
• Must successfully finish a pre-appointment physical examination.
• This role is designated as a Cyber IT Cybersecurity Workforce role. Must obtain/uphold credentials per SECNAV M5239.2 for specialty field Cyber Operate and Keep up Customer/Technical support within 12 months of appointment.

Benefits

• A career with the U.S. Public sector supplies a finalize gains package.
• Access to a span of upsides designed to create your federal profession rewarding, such as health insurance, retirement, and paid exit.
• Eligibility for advantages depends on the kind of post (full-time, part-time, or intermittent).
• Contact the hiring agency for more information on precise gains offered.

How You Will Be Evaluated

1. Your resume and application package will be reviewed to ensure you gather hiring eligibility and qualification requirements.
2. You’ll be rated set on the information in your resume, submission package, and supporting documentation to demonstrate competencies such as Accountability, Attention to Point, Customer Solution, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, Teamwork, Submission SOFTWARE, Submission/SYSTEM REENGINEERING, INF…
3. This recruitment uses USA Take on Assessments and Structured Resume Review. The USA Recruit Assessments cover a trim score; you must meet or exceed the slice score to be considered.
4. If you encounter minimum qualifications, you may want to complete USA Take on Competency Located Assessments within 48 hours of the announcement closing (unless a sensible accommodation is granted).
5. Typically, only best qualified candidates are referred to the hiring manager. Sometimes well qualified and minimally qualified candidates are referred.
6. The hiring manager may choose to run interviews.
7. You’ll be notified of your rating and referral decision, and if referred, when a hiring decision is built.

Required Documents

• A wrap up resume (restricted to no more than 2 pages; illegible/unreadable resumes won’t be considered). Your resume must show applicable expertise, position title, responsibilities, accomplishments, employer's label, begin and finish dates (Mo/Yr), hours per week if less than complete time, cover scheme, series, and grade level for related federal know-how.
• SF-50(s) for existing or former federal employees to reveal time-in-grade (if applying for a promotion). Give an SF-50 dated more than one year ago to plainly display one year at the next lower grade.
• Transcripts (formal or unofficial) if using education to qualify. An authorized transcript will be needed if selected.
• DD-214 (any copy showing dates of offering and character of solution) or VA letter for veterans claiming 5-point preference or sole survivorship preference.
• For 10-point disabled veteran preference: DD-214 and suitable disability documentation (e.g., VA letter) as described on SF-15.
• Active responsibility offering participants: a statement of service printed on command letterhead, signed by the command, providing branch, rate/rank, all dates of solution, expected discharge date, and anticipated character of service.
• If claiming membership in skilled institutions, license, certification, or credentials: hand in a copy of the document.
• ICTAP candidates: agency observe, most current performance appraisal, and most latest SF-50.
• Include letter is optional.

How to Apply

1. To register, open the formal submission portal and with your the authorized submission portal/Login.gov account. Complete the federal application questionnaire, attach your federal resume (2-page cap) and all called for documents, then send in your submission before the closing date (07/20/2026, 11:59 PM ET). After sending in, you may be directed to complete USA Recruit Assessments.
2. You’ll obtain a one-of-a-kind assessment connection via email and must complete the assessments within 48 hours of the announcement closing (unless a fair accommodation is granted). Review all instructions carefully and fix aside at least 2 hours for the assessments. You can track your submission status in the formal submission portal. Don’t email or mail hard copies.
3. All submissions must be sent in online through the authorized submission portal.

Additional Information

• This role is covered by the Department of Defense Priority Placement Scheme.
• Additional vacancies may be filled by this announcement.
• A tentative present of employment will be rescinded if the selectee fails to gather pre-employment needs, including failure to report to scheduled appointments.
• During the application workflow, you may opt-in to form your resume on offer to other hiring managers in the agency for comparable positions in the local commuting domain for 180 days.
• Other hiring managers may provide relocation expense reimbursement and/or recruitment incentives for new employees, depending on funding availability.
• Federal annuitant shortlisting is subject to DoD and Department of the Navy policy.
• ICTAP you must offer agency spot, most new performance appraisal, and most current SF-50 to get priority consideration.
• Military Spouse Preference candidates will be placed at the highest grade for which they’re determined Best Qualified.
• For questions, email the DON Employment Information Center at [email protected].
• Agency contact address: NAVAL CONSOLIDATED BRIG MIRAMAR, Naval Consolidated Brig, San Diego, CA 92145 US.

About Company

Naval Consolidated Brig Miramar is a Department of the Navy correctional facility situated at Marine Corps Air Station Miramar in San Diego, California. It runs under the Bureau of Naval Personnel and offers detention offerings for the Navy and Marine Corps.

This IT Specialist role backs the brig's Information Technology office, ensuring safe and reliable network and systems operations for both team and prisoner populations. This role is critical to keeping up information assurance and customer support in a unique correctional environment.

As a federal employer, the Navy gives structured path paths, plain settle scales, and finish upsides.