INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)

To qualify for this GS-9 position, your resume must demonstrate at least one year of specialized experience equivalent to the GS-07 level in the Federal service or private/public sector. Specialized experience must include coordinating security policies, managing user accounts, installing hardware, and performing network maintenance.

• At least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
• Experience coordinating and executing security and information assurance policies, principles, practices, and controls to ensure security requirements are identified and in regulatory compliance.
• Experience providing user accounts management; maintaining systems passwords; providing assistance and coordinating access privileges for prisoners and staff network systems.
• Experience installing, configuring, and maintaining hardware devices supporting the organization's Administrative Systems (IS), networks, and local operating systems and software.
• Experience performing tests, maintenance, and technical analysis when required on network file servers, print servers, network cabling, workstation connections, network and standard printers, and the prisoner network.
• Education substitution: A master's degree or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to a master's degree, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management, or a related field with at least 24 semester hours in these areas.
• All academic degrees and coursework must be from accredited or pre-accredited institutions.
• Volunteer work, including through National Service programs, is considered qualifying experience.
• Must be a U.S. Citizen.
• Must be determined suitable for federal employment.

Implement information systems cybersecurity tools and procedures to protect and restore information security systems and network services.

• Complete information technology (IT) trouble-tickets or break-fix tasks to meet customer service support requirements.
• Monitor information technology (IT) project activities to mitigate risk.
• Discuss application-specific or enclave-wide operational issues with customers to assist with troubleshooting.
• Conduct systems maintenance (e.g., upgrading, debugging) for continued system operability.
• Coordinate and execute security and information assurance policies, principles, practices, and controls.
• Provide user accounts management; maintain systems passwords; assist and coordinate access privileges for prisoners and staff network systems.
• Install, configure, and maintain hardware devices supporting the organization's Administrative Systems (IS), networks, and local operating systems and software.
• Perform tests, maintenance, and technical analysis on network file servers, print servers, network cabling, workstation connections, network and standard printers, and the prisoner network.

Must participate in the direct deposit pay program.

• New employees to the Department of the Navy must pass the E-Verify employment verification check.
• Time-in-grade: Current federal employees must have served at least one year at the next lower grade level (GS-07) by the closing date.
• Males born after 12-31-59 must be registered for Selective Service.
• Must obtain and maintain a current valid United States driver's license.
• Must obtain and maintain an interim and/or final security clearance prior to entrance on duty.
• Must successfully complete a pre-appointment physical examination.
• This position is designated as a Cyber IT Cybersecurity Workforce position; must obtain/maintain credentials per SECNAV M5239.2 for specialty area Cyber Operate and Maintain Customer/Technical support within 12 months of appointment.

A career with the U.S. government provides a complete benefits package.

• Access to a range of benefits designed to make your federal career rewarding, including health insurance, retirement, and paid leave.
• Eligibility for benefits depends on the type of position (full-time, part-time, or intermittent).
• Contact the hiring agency for more information on specific benefits offered.

This position is covered by the Department of Defense Priority Placement Program.

• Additional vacancies may be filled by this announcement.
• A tentative offer of employment will be rescinded if the selectee fails to meet pre-employment requirements, including failure to report to scheduled appointments.
• During the application process, you may opt-in to make your resume available to other hiring managers in the agency for similar positions in the local commuting area for 180 days.
• Other hiring managers may offer relocation expense reimbursement and/or recruitment incentives for new employees, depending on funding availability.
• Federal annuitant selection is subject to DoD and Department of the Navy policy.
• ICTAP applicants must provide agency notice, most recent performance appraisal, and most recent SF-50 to receive priority consideration.
• Military Spouse Preference applicants will be placed at the highest grade for which they are determined Best Qualified.
• For questions, email the DON Employment Information Center at [email protected].
• Agency contact address: NAVAL CONSOLIDATED BRIG MIRAMAR, Naval Consolidated Brig, San Diego, CA 92145 US.

Naval Consolidated Brig Miramar is a Department of the Navy correctional facility located at Marine Corps Air Station Miramar in San Diego, California. It operates under the Bureau of Naval Personnel and provides detention services for the Navy and Marine Corps. This IT Specialist position supports the brig's Information Technology office, ensuring secure and reliable network and systems operations for both staff and prisoner populations. The role is critical to maintaining information assurance and customer support in a unique correctional environment. As a federal employer, the Navy offers structured career paths, clear pay scales, and complete benefits.