Lead Medical Support Assistant

To qualify for this GS-7 Lead Medical Support Assistant position, you must meet the basic requirements and grade determination. Basic requirements include U.S. Citizenship and English proficiency. Grade determination requires one year of experience equivalent to GS-6 performing lead duties at least 25% of the time.

• U.S. citizenship required; non-citizens may be appointed only when qualified citizens cannot be recruited per VA policy.
• Proficiency in spoken and written English.
• One year of experience equivalent to GS-6 grade level performing lead MSA duties.
• At least 25% of time must be spent on lead duties such as making work assignments, monitoring workflow, providing input on performance, and resolving daily workplace issues.
• Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Skill in communicating with individuals to obtain desired effect and coordinating with interdisciplinary care team staff.
• Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, workflow priorities, and adjust flow of work to meet team and patient needs, including follow-up on pending issues.

Coordinate Advanced MSA assignments and workflow in an interdisciplinary unit.

• Perform daily workload assessments, assign work, and ensure proper staffing coverage.
• Evaluate training records and determine training needs of MSAs to support provider needs across interdisciplinary settings.
• Assist with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and community resources.
• Ensure accurate and timely scheduling of appointments.
• Provide guidance to staff members on changes in policies and procedures.
• Create and maintain employee work schedules.
• Act as liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
• Answer questions for lower-graded staff regarding health care services in inpatient or outpatient settings.
• Monitor and make work assignments, provide input on performance, resolve daily workplace issues, and maintain efficient workflow.

Must be a U.S. citizen.

• Selective Service Registration required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants must complete an online onboarding process.
• Acceptable form of identification required; REAL ID compliant driver's license or state ID required after May 7, 2025.
• Participation in seasonal influenza vaccination program required for all VA Health Care Personnel (HCP).
• Must serve a 1- or 2-year trial period; continued employment depends on performance and public interest determination.
• This position is in the Excepted Service and does not confer competitive status.

Complete federal benefits package including health insurance, retirement, and paid leave.

• Annual leave accrual based on federal service years (4, 6, or 8 hours per pay period); prior work or military experience may qualify for higher accrual rate.
• Access to Thrift Savings Plan (TSP) similar to a 401(k).
• Eligibility for benefits depends on position type (full-time, part-time, intermittent).

This position is open only to current permanent employees of the Augusta VA Health Care System (internal to agency).

• The 2-page resume requirement does not apply; upload the standard Clinical Resume Document in the 'Resume' field and your full resume/CV in the 'Other' field.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service experience; request must be approved before appointment.
• This job opportunity announcement may be used to fill additional vacancies.
• Participation in the seasonal influenza vaccination program is a condition of employment; exemptions for medical or religious reasons may be granted but face mask required.
• Agency contact: Tionna Johnson, [email protected]. Address: Charlie Norwood VA Medical Center, One Freedom Way, Augusta, GA 30901.
• If you are relying on education to qualify, ensure your school is accredited by an accrediting institution recognized by the U.S. Department of Education.

The Charlie Norwood VA Medical Center is part of the Veterans Health Administration (VHA), serving veterans in the Augusta, Georgia area and across the Southeast Network (VISN 7). The medical center provides complete healthcare services including specialty care, primary care, mental health, and surgical services. The VA offers a public service work environment with structured career paths, federal benefits, and the opportunity to directly serve those who served the country. Charlie Norwood VA Medical Center is named as the hiring organisation for the Lead Medical Support Assistant post.