Lead Medical Support Assistant at Charlie Norwood VA Medical Center — Applications Closed

Job Description

The Charlie Norwood VA Medical Center in Augusta, Georgia is hiring a Lead Medical Support Assistant (LMSA) for the Specialty Care solution line.

This GS-7 full-time permanent post arranges the function of Medical Back Assistants, oversees daily workload assignments, confirms correct staffing coverage, and manages clinical flow procedures across multiple clinics and specialties.

The LMSA acts as a liaison among team, patients, and interdisciplinary teams to resolve day-to-day conflicts and uphold streamlined operations. This role is unseal only to present permanent employees of the Augusta VA Health Care System.

Veterans preference is waived for this occupational series under the FY26 Staffing Shortage Determination.

Salary & Compensation

Salary: $53,710 - $69,825 per year.

Qualification

To qualify for this GS-7 Lead Medical Support Assistant role, you must meet the fundamental needs and grade determination. Elementary conditions contain U.S. Citizenship and English proficiency. Grade determination demands one year of expertise equivalent to GS-6 performing lead tasks at least 25% of the time.

• U.S. Citizenship needed; non-citizens may be appointed only when qualified citizens can’t be recruited per VA policy.
• Proficiency in spoken and written English.
• One year of know-how equivalent to GS-6 grade level performing lead MSA responsibilities.
• At least 25% of time must be spent on lead tasks such as making perform assignments, monitoring workflow, providing input on performance, and resolving day-to-day workplace concerns.
• Refined knowledge of medical terminology and clinical flow procedures related to access to care across multiple clinics, specialties, and/or community assets.
• Expertise in communicating with people to obtain desired effect and coordinating with interdisciplinary care group workforce.
• Capacity to employ numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, place priorities, and delegate assignments/responsibilities to encounter deadlines.
• Aptitude to supply staff development and training.
• Capacity to manage staffing needs, workflow priorities, and adjust flow of operate to gather team and patient wants, such as follow-up on pending issues.

Duties & Responsibilities

• Organize Cutting MSA assignments and workflow in an interdisciplinary unit.
• Perform everyday workload assessments, assign function, and guarantee right staffing coverage.
• Evaluate training records and work out training requires of MSAs to assist provider demands across interdisciplinary settings.
• Aid with complex and non-standard procedures, covering clinical flow procedures related to access to care across multiple clinics, specialties, and community references.
• Confirm accurate and timely scheduling of appointments.
• Give guidance to team members on modifies in policies and procedures.
• Build and keep up employee perform schedules.
• Act as liaison among Sophisticated MSA workforce, patients, and other interdisciplinary team to resolve day-to-day conflicts.
• Reply questions for lower-graded workforce about health care services in inpatient or outpatient settings.
• Monitor and build work assignments, provide input on performance, resolve day-to-day workplace problems, and maintain effective workflow.

Conditions & Requirements

• Must be a U.S. Citizen.
• Selective Offering Registration called for for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected you must complete an online onboarding process.
• Acceptable form of identification needed; REAL ID compliant driver's license or state ID called for after May 7, 2025.
• Participation in seasonal influenza vaccination scheme needed for all VA Health Care Personnel (HCP).
• Must assist a 1- or 2-year trial period; continued employment depends on performance and public interest determination.
• This role is in the Excepted Service and doesn’t confer competitive status.

Benefits

• Finalize federal advantages package such as health insurance, retirement, and paid depart.
• Annual exit accrual located on federal solution years (4, 6, or 8 hours per settle period); prior operate or military experience may qualify for higher accrual rate.
• Access to Thrift Savings Plan (TSP) alike to a 401(k).
• Eligibility for gains depends on post sort (full-time, part-time, intermittent).

How You Will Be Evaluated

1. Your submission, resume, and supporting documents will be reviewed to make sure qualification and eligibility conditions are met.
2. You’ll be evaluated set on how well you encounter the qualifications; be evident and particular in describing your background.
3. Expertise involves paid and unpaid function, covering volunteer perform through National Offering programs (e.g., Peace Corps, AmeriCorps).
4. Pre-employment reference verifies may be conducted to verify information and assist hiring decision.
5. After examine, a referral certificate is issued and candidates are notified of status by email.
6. Referred you may be contacted directly by the hiring office for an meeting.
7. All referred candidates get a last notification once a selection decision is created.

Required Documents

• Resume (no page restrict; upload full resume/CV in 'Other' document field; also upload the standard Clinical Resume Document in the 'Resume' field).
• SF-50/Notification of Personnel Action (for existing/former federal employees).
• Include Letter (optional but accepted).
• Transcripts if using education to qualify (must be from an accredited institution recognized by the U.S. Department of Education).
• Certificate of Foreign Equivalency if using foreign education.

How to Apply

1. Open the formal application portal and with your the authorized submission portal account (or create one using Login.gov).
2. Complete the online submission questionnaire; you can preview the questions before beginning.
3. Attach your federal resume and any called for documents (SF-50, transcripts, etc.) as specified in the Required Documents section.
4. Assess your submission and click 'Send in My Answers' to hand in your complete application package.
5. Guarantee your application is submitted by 11:59 PM (ET) on 07/24/2026. It’s your responsibility to confirm all responses and documents are submitted before the deadline.

Additional Information

• This role is unseal only to present permanent employees of the Augusta VA Health Care System (internal to agency).
• The 2-page resume condition doesn’t register; upload the standard Clinical Resume Document in the 'Resume' field and your complete resume/CV in the 'Other' field.
• Selected you may qualify for credit toward annual leave accrual located on prior operate or military solution know-how; request must be approved before appointment.
• This role opportunity announcement may be used to load additional vacancies.
• Participation in the seasonal influenza vaccination plan is a condition of employment; exemptions for medical or religious reasons may be granted but deal with mask needed.
• Agency contact: Tionna Johnson, [email protected]. Address: Charlie Norwood VA Medical Center, One Freedom Way, Augusta, GA 30901.
• If you’re relying on education to qualify, confirm your school is accredited by an accrediting institution recognized by the U.S. Department of Education.

About Company

The Charlie Norwood VA Medical Center is portion of the Veterans Health Administration (VHA), serving veterans in the Augusta, Georgia field and across the Southeast Network (VISN 7). The medical center offers finish healthcare offerings such as specialty care, leading care, mental health, and surgical services.

The VA offers a public service work environment with structured path paths, federal upsides, and the chance to directly serve those who served the country. Charlie Norwood VA Medical Center is named as the hiring organization for the Lead Medical Support Assistant post.