Job Description
El Paso County is hiring a Lead Social Caseworker for the Children, Youth, & Family Services Hotline Team in Colorado Springs. In this role, you will serve as the initial contact for the agency, handling complex calls related to child abuse and neglect.
You will also conduct mandated reporter trainings for professionals, provide resources to families, and act as backup for Hotline supervisors. This is a full-time position with a hiring range of $64,800 to $68,800 annually, within the broader salary range of $62,720 to $94,000 per year.
Join a goal-oriented team dedicated to preventing child abuse and delivering exceptional customer service to the community.
Qualification
To be considered for the Lead Social Caseworker position, applicants must upload unofficial transcripts with their completed application. The role requires a strong commitment to assisting vulnerable populations and families, along with experience in child welfare or a related field.
- Dedication to assisting vulnerable populations and families.
- Strong active listening skills and attention to detail.
- Ability to work independently or collaboratively.
- Experience in child abuse prevention or related social services.
- Solution-focused mindset and positive attitude.
- Strong motivation and diligent work ethic.
- Effective collaboration within a team setting.
- Flexibility to handle complex issues and community calls.
- Knowledge of mandated reporter training requirements.
- Unofficial transcripts must be uploaded with application.
Role Responsibilities
Serve as the initial contact representative for the agency, handling Hotline calls.
- Resolve complex issues related to child abuse and neglect.
- Contribute to child abuse prevention efforts.
- Offer resources and support to families in need.
- Conduct mandated reporter trainings for professionals.
- Serve as backup for Hotline supervisors.
- Handle community calls and provide exceptional customer service.
- Spearhead new projects as needed.
- Maintain a solution-focused and positive approach in all interactions.
Conditions & Requirements
Full-time employment with El Paso County.
- Must upload unofficial transcripts with application.
- Ability to pass background check (if applicable).
- Valid driver's license may be required for community outreach.
- Flexibility to work occasional evenings or weekends if needed.
Benefits
Competitive salary range of $62,720
- $94,000 per year.
- Hiring range of $64,800
- $68,800 annually.
- Full-time employment with county benefits (health, retirement, etc.
- Opportunity to make a direct impact on child abuse prevention.
- Supportive, goal-oriented team environment.
Additional Information
This position is part of the Children, Youth, & Family Services department.
- The role is based at 1675 West Garden of the Gods Road, 3rd Floor, Colorado Springs, CO 80907.
- The anticipated hiring range is $64,800
- $68,800 annually.
- The full salary range for this position is $62,720
- $94,000 per year.
- Closing date for applications is July 28, 2026.
- Unofficial transcripts are required at the time of application.
- This is a full-time, onsite position.
- For questions, contact El Paso County Human Resources.
About Company
El Paso County is the governing body for Colorado Springs and surrounding areas, providing essential services to residents. The Department of Children, Youth, & Family Services is dedicated to protecting vulnerable children and supporting families through prevention, intervention, and community resources. This role is part of the Hotline Team, which serves as the first point of contact for reports of child abuse and neglect, making it a critical position for community safety. El Paso County (CO) is named as the hiring organisation for the Lead Social Caseworker
- Children, Youth, & Family Services (Hotline Team) post.
FAQs
What does a Lead Social Caseworker on the Hotline Team do?
The Lead Social Caseworker serves as the initial contact for the agency, handling calls related to child abuse and neglect. Responsibilities include resolving complex issues, providing resources to families, conducting mandated reporter trainings, and acting as backup for Hotline supervisors.
What qualifications are needed for this Lead Social Caseworker role?
Candidates should have strong active listening skills, attention to detail, and the ability to work independently or collaboratively. Experience in child welfare or a related field is important, and applicants must upload unofficial transcripts with their application.
Is this position remote or onsite?
This is an onsite position based at 1675 West Garden of the Gods Road, 3rd Floor, Colorado Springs, CO 80907. The role requires in-person collaboration with the Hotline Team and community engagement.
How are candidates evaluated for this job?
Candidates are evaluated through application review, supplemental questions, interviews, reference checks, and a background check if applicable. The hiring range is $64,800 - $68,800 annually.
What documents are required to apply for the Lead Social Caseworker position?
Applicants must submit a completed online application, answer any supplemental questions, and upload unofficial transcripts. All documents must be submitted before the July 28, 2026 deadline.