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Job Description
The Mission Support Specialist (Generalist) serves at U.S. Border Patrol's Laredo Sector Headquarters in Laredo, Texas. This role is the main detail of contact for employees on many administrative programs, such as personnel actions, benefits guidance, and workforce management policies.
You’ll contribute to the formulation and implementation of policies affecting sector workforce management and post management. Operate in this role contains initiating timely personnel actions related to promotions, reassignments, transfers, retirements, awards, timecards, and depart.
You’ll also offer area agency direction and facilitate the creation, acceptance, modification, and transfer of personnel records. This is a full-time, permanent role within the Department of Homeland Security, Customs and Border Protection. The function field isn’t telework eligible and isn’t remote.
It’s a bargaining unit post represented by the National Border Patrol Council (NBPC). This role is best-suited for existing CBP employees with know-how in administrative support, advantages administration, or workforce management who are looking to advance their career in federal solution.
Salary & Compensation
Salary: $52,413 - $83,349 per year.
Qualification
To qualify for this Mission Support Specialist role at U.S. Border Patrol in Laredo, TX, you must be a present CBP employee in a permanent competitive offering post. You must encounter the specialized expertise or education requirements for the GS-7 or 9-9 grade level.
- You must be a current U.S. Customs and Border Protection employee working in a permanent competitive solution role.
- GS-7: 1 year of specialized background equivalent to GS-5 performing responsibilities such as paying invoices and resolving concerns, reviewing and reconciling conflicting records, gathering metrics for reports, and verifying accuracy of info.
- GS-9: 1 year of specialized know-how equivalent to GS-7 performing tasks such as running reports and updating trackers, getting ready briefing materials, applying understanding of federal gains programs (FEGLI, FEHB, BENEFEDS, FLTCIP, FSA, TSP), and assisting with cover and exit administration.
- Education substitution for GS-7: One year of full-time graduate education or a Master's degree in a related field, or a Bachelor's degree with Superior Academic Achievement (SAA).
- Education substitution for GS-9: Two years of full-time graduate education or a Master's degree (or higher) in a related field.
- Combination of education and expertise may also qualify.
- All you must gather Time-in-Grade needs: 52 weeks at the next lower grade level by the closing date.
- Volunteer perform is credited as qualifying background.
- You must be a U.S. Citizen.
- Males born after 12/31/1959 must be registered with Selective Offering.
Duties & Responsibilities
- Supply direct tips and guidance to employees on mission support programs.
- Grow new or modified scheme operate ways, approaches, or procedures.
- Contribute to the formulation and rollout of policies related to sector workforce management and post management.
- Initiate timely and correct personnel actions for promotions, reassignments, transfers, retirements, awards, timecards, and depart.
- Give nearby agency direction and facilitate the creation, acceptance, modification, and transfer of personnel records.
- Run various reports, update trackers, monitor tickler reports, and keep up staffing tables.
- Assemble information and arrange briefing materials for supervisors or experienced management.
- Put in expertise of federal upsides programs to manual employees on coverage alternatives.
- Assist higher-graded specialists with managing base pay, premium settle, overtime, and exit entitlements.
- Reconcile conflicting information and verify accuracy and completeness of data.
Conditions & Requirements
- Leading U.S. Residency for at least three of the last five years.
- All pre-employment processes conducted in English.
- Must pass a background investigation.
- Subject to DHS Drug-Free Workplace Strategy drug testing.
- Must adhere to public sector ethics standards.
- DHS employs E-Verify to confirm employment eligibility.
- This is a bargaining unit role (NBPC).
Benefits
- Complete federal advantages package covering health, dental, vision, life, and long-term care insurance.
- Retirement blueprint and Thrift Savings Plan (alike to 401(k)).
- Adaptable Spending Account and Employee Assistance Program.
- Personal depart days and paid federal holidays.
- Doable versatile work schedules, tuition reimbursement, transportation subsidies, uniform allowance, and fitness centers.
- Disabled veteran leave open for eligible veterans hired on or after November 5, 2016.
How You Will Be Evaluated
- Your submission will be evaluated set on your resume, questionnaire responses, and USA Recruit Competency Based Assessments.
- Assessed competencies involve Attention to Point, Customer Service, Flexibility, Integrity/Honesty, Interpersonal Abilities, Learning, Self-Management, Pressure Tolerance, and Teamwork.
- If best qualified, you may be referred to the hiring manager for meeting consideration.
- Additional picking criteria may be administered during the meeting.
- Overstating qualifications or cheating on assessments may effect in removal from consideration.
- Assessment outcomes are reused for one year for upcoming submissions requiring the matching assessments.
Required Documents
- Resume (2 pages or less, PDF preferred, in English) such as packed lawful label, address, phone, wrap up function history with responsibilities, dates (MM/DD/YY), hours per week, role title, series, grade, and pay.
- Responses to the role questionnaire.
- USA Take on Competency Located Assessment completion.
- Existing and former federal employees: Most latest SF-50 showing competitive status (Tenure 1 or 2, Post Occupied 1) and SF-50 reflecting highest grade held or complete performance level.
- If qualifying set on education: College transcript (unofficial accepted initially, formal required before entry on task).
- If claiming CTAP/ICTAP/RPL: Separation observe, most current SF-50, performance rating, and agency certification.
- If a present or former political appointee: First and termination SF-50s and a statement with appointment particulars.
- If requesting sensible accommodation for assessments: Reasonable Accommodation Request Form and supporting documentation.
How to Apply
- Read the full USAJOBS announcement and all instructions before early your submission.
- Complete all needed questionnaires, assessments, and hand in all called for documentation as specified in the How to Register and Needed Documents sections.
- Send in your finish submission package (resume, online questionnaire, and supporting documents) by 11:59 PM (ET) on July 17, 2026, through the USAJOBS portal.
- After sending in, if required, finalize the USA Recruit Competency Located Assessments within 48 hours of the announcement closing. You’ll receive a one-of-a-kind assessment link via email.
- Monitor your submission status in USAJOBS and respond to any requests for additional information promptly.
Additional Information
- This announcement is unseal to existing U.S. Customs and Border Protection employees in permanent competitive solution positions.
- Profession Transition Assistance Scheme (CTAP) eligible CBP employees may also put in.
- The unseal period may be extended to permit for a sufficient candidate pool.
- Tentative job provide expected within 60 days after the close of the announcement.
- If selected, you must wrap up Optional Form 306, Declaration for Federal Employment.
- False statements may consequence in withdrawal of present, dismissal, fine, or imprisonment.
- DHS may portion your submission with other DHS components for comparable positions.
- For inquiries, contact the CBP Hiring Center at 855-500-3722 or [email protected].
- The Reasonable Shot to Compete for Posts Act prohibits requesting criminal history before a conditional offer, with certain exemptions.
About Company
U.S. Customs and Border Protection (CBP) is the largest federal law enforcement agency within the Department of Homeland Security. Its mission is to shield the nation's borders from threats whereas facilitating lawful trade and travel.
CBP employs over 60,000 personnel covering Border Patrol agents, officers, and mission support workforce. The U.S.
Frequently Asked Questions
Quick answers to common applicant questions about this position, eligibility and the application process.
What is the work schedule for this Mission Support Specialist post?
This is a full-time, permanent post. The function schedule is full-time, and telework isn’t eligible. This role is located at the Laredo Sector Headquarters in Laredo, Texas.
Can I put in if i’m not a present CBP employee?
No, this announcement is only unseal to present U.S. Customs and Border Protection employees who are operating in a permanent competitive solution post. Profession Transition Assistance Plan (CTAP) eligible CBP employees may also apply.
What if I don’t have the specialized know-how but have a degree?
You may qualify located on education. For GS-7, one year of graduate education or a Master’s degree, or a Bachelor’s with Superior Academic Achievement, can substitute. For GS-9, two years of graduate education or a Master’s degree can substitute. A combination of education and expertise may also qualify.
How lengthy does the hiring workflow grab?
CBP expects to form a tentative position give within 60 days after the close of the announcement. The routine covers submission review, USA Take on assessments, feasible interview, background investigation, and drug testing.
What are the USA Recruit Assessments and how lengthy do they take?
The USA Recruit Assessments are online competency-based tests measuring skills like attention to element, user offering, and teamwork. Fix aside at least 3 hours, though most wrap up sooner. You must wrap up them within 48 hours after the announcement closes.
Is this role eligible for telework or remote operate?
No, this role isn’t telework eligible and isn’t remote. You’ll perform onsite at the Laredo Sector Headquarters in Laredo, Texas.
What documents do I demand to hand in with my submission?
You want a resume (2 pages or less, PDF preferred), responses to the role questionnaire, and if suitable, SF-50s for federal background, transcripts for education, CTAP documentation, or reasonable accommodation requests. Ensure all documents are in English.