Motor Vehicle Office Manager 1 PCN 125320

This position is open to Alaska Residents only. Applicants must meet the residency definition established by the State of Alaska. The role requires experience supervising or leading a team, preferably in a DMV or customer service environment.

• Open to Alaska Residents only (check residency definition).
• Experience supervising or leading a team of customer service representatives.
• Knowledge of DMV policies, statutes, and contractual requirements preferred.
• Ability to interpret and apply complex regulations and procedures.
• Strong communication and coaching skills.
• Experience processing vehicle titles, registrations, and research requests preferred.
• Ability to monitor performance and identify training gaps.
• Proficiency with web portal and email transaction processing.

Provide direct supervision and support to MVCSR I staff processing mailed-in and emailed vehicle transactions.

• Serve as primary resource for complex DMV questions, ensuring accurate and timely processing of titles, registrations, and research requests.
• Ensure MVCSR I staff follow DMV policy, statute, and contractual requirements; offer clarification, coaching, and corrective direction.
• Monitor MVCSR I performance, identify training or compliance gaps, and implement solutions.
• Support consistent, high-quality service delivery across the correspondence and e-services department.
• Promote accuracy, operational efficiency, and customer-focused practices.

Must be an Alaska Resident at time of application.

• Full-time employment.
• May require a background check.
• Must have valid driver's license or state ID.
• Ability to work in Anchorage, AK.

$29.99 per hour pay rate.

• Full-time employment with state benefits (health insurance, retirement, paid leave).
• Opportunity to lead a dedicated team in a critical public service role.

To apply, visit the State of Alaska careers portal on the official application portal. Create or to your applicant account. Complete the online application and any supplemental questions. Attach your resume and other required documents. Review your application for accuracy and submit before the closing date of August 4, 2026.

This position is open to Alaska Residents only; verify your residency status before applying.

• The role is located in Anchorage, AK (postal code 99811).
• For questions about the position, contact the hiring manager listed on the announcement.
• The State of Alaska is an equal opportunity employer.
• Applicants who need reasonable accommodation should contact the Division of Personnel.
• This is a full-time position with a pay rate of $29.99 per hour.

The State of Alaska is the government entity responsible for public services across the state, including the Department of Administration's Division of Motor Vehicles. The DMV handles vehicle registration, titling, and driver licensing for Alaska residents and businesses. This role is within the correspondence and e-services unit, which processes mailed and emailed transactions to serve customers efficiently. Working for the State of Alaska offers stable employment, defined pay bands, and complete benefits, making it an attractive option for experienced supervisors seeking public service careers. State of Alaska is named as the hiring organisation for the Motor Vehicle Office Manager 1 PCN 125320 post.

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