Job Description
The Department of Veterans Affairs, Veterans Health Administration, is seeking a Program Manager for the Quality, Safety, and Value (QSV) Quality and Performance (Q&P) directorate. This role is assigned to the Integrated Veteran Care, Integrated External Networks division.
The incumbent serves as a manager over several departments and programs supporting the Office of Integrated Veteran Care Programs.
You will coordinate efforts to develop and implement program performance measures, provide governance and operations oversight for enterprise-wide healthcare payment and medical claim integrity operations, and oversee reimbursement accuracy.
Qualification
To qualify for this GS-14 Program Manager position, you must meet time-in-grade requirements and have one year of specialized experience equivalent to GS-13. There is no educational substitution at this grade level. U.S. Citizenship is required.
- You must be a U.S. citizen to apply.
- Time-In-Grade: Current or former Federal employees must have served 52 weeks at the GS-13 level (any occupation) within the past 52 weeks.
- Submit an SF-50 showing time-in-grade eligibility. If your most recent SF-50 is less than one year old, provide an additional SF-50 that clearly demonstrates one year of time-in-grade.
- Specialized Experience: One year of experience equivalent to GS-13 that includes overseeing healthcare payment and medical claim integrity operations, providing strategic direction, and applying analytical methodologies to assess program performance.
- Experience must include presenting findings to senior leadership or congressional staff.
- No educational substitution at GS-14.
- Volunteer work (e.g., Peace Corps, AmeriCorps) is credited as qualifying experience.
- Applicants must meet all requirements by the closing date: 07/20/2026.
Role Responsibilities
Coordinate development and implementation of program performance measures based on emerging priorities.
- Provide governance and operations oversight for enterprise-wide healthcare payment and medical claim integrity operations.
- Plan, organize, and complete program segment plans, operational analyses, data collection, and legislative responses.
- Oversee healthcare payment and medical claim integrity control activities to strengthen reimbursement accuracy.
- Conduct market research, management surveys, research projects, and advisory services on issues of substantial scope and impact.
- Plan, schedule, and carry out major projects, internal reviews, and program evaluations to assess and improve compliance.
- Collaborate with clinical, policy, financial, operational, contractor, and other stakeholders to assess program needs.
- Work with external stakeholders including contractors, private-sector healthcare providers, and trade organizations.
- Administratively manage quality, risk, and performance improvement initiatives.
Conditions & Requirements
U.S. citizenship required.
- Subject to background/security investigation.
- Selective Service Registration for males born after 12/31/1959.
- Must serve a 1-year probationary period or 2-year trial period.
- Participation in the seasonal influenza vaccination program is required for all VA Health Care Personnel.
- REAL ID compliant driver's license or state-issued ID required for pre-employment identification (effective May 7, 2025).
- Telework eligible on an ad hoc basis; eligibility discussed during interview.
- Pre-placement physical examination is not required.
Benefits
Complete federal benefits package including health insurance, retirement, and paid leave.
- Eligibility depends on position type (full-time, part-time, intermittent).
- Contact the hiring agency for specific benefit details.
Additional Information
This announcement may be used to fill additional vacancies.
- CTAP/ICTAP eligible displaced federal employees receive selection priority if well-qualified.
- VA prohibits requesting criminal history prior to tentative job offer (Fair Chance to Compete Act).
- Reasonable accommodation requests for USA Hire Assessments must be made before starting the assessments.
- If you are a current or former federal employee, ensure your SF-50 clearly shows time-in-grade.
- Award SF-50s are not accepted for time-in-grade verification.
- Participation in the seasonal influenza vaccination program is a condition of employment for VA Health Care Personnel.
- Contact VHA National Recruitment Center at (844) 456-5208 or [email protected] with questions.
- Address: VHA Central Office
- Integrated Veteran Care, 120 SE 6th Street Suite 102, Topeka, KS 66603.
About Company
The Department of Veterans Affairs (VA) is a cabinet-level federal agency that provides healthcare, benefits, and memorial services to U.S. Military veterans. The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States, operating over 1,200 healthcare facilities. This position is within the Integrated Veteran Care (IVC) division, which focuses on coordinating care for veterans through external networks and ensuring quality and value. The Quality, Safety, and Value (QSV) directorate works to improve healthcare outcomes and operational efficiency.
FAQs
What does a Program Manager at VA Integrated Veteran Care do?
The Program Manager oversees healthcare payment and medical claim integrity operations, develops performance measures, conducts program evaluations, and collaborates with internal and external stakeholders to ensure compliance and improve quality. This role is critical to ensuring accurate reimbursement and effective program management within the VA's healthcare system.
Can I substitute education for experience at the GS-14 level?
No, there is no educational substitution at the GS-14 grade level. You must have one year of specialized experience equivalent to GS-13.
What documents are required to prove time-in-grade for current federal employees?
You must submit an SF-50 that shows your time-in-grade eligibility. If your most recent SF-50 is less than one year old, you need an additional SF-50 that clearly demonstrates one year of time-in-grade, such as a within-grade increase or promotion effective more than one year ago. Award SF-50s are not accepted.
Is telework available for this position?
Yes, this position may be authorized for ad hoc telework, meaning occasional, non-recurring telework. Telework eligibility will be discussed during the interview process. This is not a remote position.
What is the selection process after I apply?
After the announcement closes, your application is reviewed for qualifications and eligibility. If referred, you may be contacted for an interview. You may also be asked to complete USA Hire Assessments. All referred applicants receive a final notification once a selection decision is made.
Are veterans given preference for this job?
Yes, veterans' preference applies. Eligible veterans should claim preference (5-point or 10-point) in the application questionnaire and provide a copy of their DD-214 showing character of service. Disabled veterans and others eligible for 10-point preference must also submit an SF-15.