Public Safety Dispatcher

To qualify for the GS-6 level, you need one year of specialized experience equivalent to GS-5, such as providing pre-arrival medical instructions or operating NCIC. For GS-7, one year of specialized experience equivalent to GS-6 is required, including prioritizing calls and using emergency systems. There is no substitution of education for experience.

• U.S. citizenship required.
• Must be at least 18 years old, or 16 with high school diploma or equivalent.
• For GS-06: one year of specialized experience equivalent to GS-05, e.g., providing pre-arrival medical instructions, operating law enforcement databases (NLETS, CJIS, NCIC), or preparing records of significant events.
• For GS-07: one year of specialized experience equivalent to GS-06, e.g., providing communication support to responders, prioritizing calls for service, using emergency systems to coordinate response, or training others on dispatching systems.
• Volunteer experience, including Peace Corps and AmeriCorps, counts as qualifying experience.
• All qualifications must be met by the closing date: 07/27/2026.
• Must complete initial online assessment and USA Hire Assessment if required.
• Must submit to a drug test and receive negative result prior to appointment; subject to random testing.
• May be required to work on-call, evenings, weekends, holidays, overtime, and shift work.
• At GS-07, may need to obtain Emergency Medical Dispatch (EMD) certification.

Perform emergency and non-emergency dispatch and call-taking for public safety incidents in a regional communications center serving multiple National Parks.

• Monitor and track equipment and personnel (law enforcement, structural fire, wildland fire, vessels, search and rescue) using a Computer Aided Dispatch (CAD) program.
• Operate a multi-frequency radio console and prioritize radio traffic and communications.
• Use National Crime Information Center (NCIC) and other law enforcement databases and records management systems.
• Perform records management, general public assistance, and support to other park offices and partners.
• At GS-07, may obtain Emergency Medical Dispatch (EMD) certification.
• Duties are developmental when filled below full performance level; promotion not guaranteed.

Appointment subject to background investigation and favorable adjudication.

• Males must meet Selective Service Registration Act requirement.
• Must serve a 1-year probationary period; employment may be terminated if not certified in writing that continued employment advances the public interest.
• Must participate in Direct Deposit Electronics Funds Transfer Program.

Complete federal benefits package including health insurance, retirement, and paid leave.

• Eligibility depends on position type (full-time, part-time, intermittent).
• Contact the hiring agency for specific benefit details.

A selectee receiving a first appointment to the Federal Government is entitled only to the lowest step of the grade for which selected.

• This position is not telework eligible and not remote.
• Promotion to the full performance level (GS-07) is not guaranteed.
• Contact Erika Weber at [email protected] for questions.
• Address: Gateway Arch National Park, 11 North 4th Street, Saint Louis, MO 63102.
• If you are a displaced federal employee, you must be rated well-qualified (85 or above) for CTAP/ICTAP priority.
• Reasonable accommodation requests for USA Hire assessments must be submitted before starting the assessments.

The National Park Service (NPS) preserves unimpaired the natural and cultural resources of the National Park System for the enjoyment, education, and inspiration of this and future generations. Gateway Arch National Park in Saint Louis, Missouri, commemorates the westward expansion of the United States and includes the iconic Gateway Arch, the Old Courthouse, and the museum. The Visitor and Resource Protection Division ensures the safety of visitors and resources through law enforcement, emergency services, and dispatch operations. Working here means contributing to the mission of protecting America's heritage while serving the public in a dynamic urban park setting. Midwest Region, Gateway Arch National Park is named as the hiring organisation for the Public Safety Dispatcher post.