Supervisory Immigration Services Officer

To qualify for this GS-13 Supervisory Immigration Services Officer position, you must be a current USCIS employee with competitive status and have one year of specialized experience equivalent to GS-12.

• Current USCIS employees with competitive status (USCIS CTAP or RPL eligibles also eligible).
• One year of specialized experience equivalent to GS-12 in the federal government.
• Experience making final determinations on difficult and sensitive immigration benefits cases that are discretionary, precedent-setting, and highly visible.
• Experience rendering immigration benefits decisions that have substantial impact on federal, state, and local agencies.
• Experience analyzing new immigration benefits regulations, complex technical amendments, and procedures for final determinations on applications/petitions.
• Time-in-Grade: Current federal employees must have served 52 weeks at GS-12 or equivalent by 07/27/2026.
• No educational substitution at this grade level.
• Must successfully complete the USCIS Immigration Service Officer Basic (ISO BASIC) Training Program in Charleston, SC (5-6 weeks).
• Failure to meet the minimum exam average in ISO BASIC may result in removal.

Research and make case determinations, including hearing and adjudicating appeals, and deciding on reopening or reconsidering cases.

• Provide technical and administrative advice to staff examining applications, petitions, and supporting documentation.
• Respond to applicant questions and resolve problems using established methods and criteria without causing unnecessary delays.
• Assign work based on priorities, difficulty, and employee capabilities.
• Plan work for subordinates, set short-term priorities, and establish target dates for completion.
• Oversee the analysis of eligibility for immigration benefits, employment, and legal status under the Immigration and Nationality Act.
• Ensure staff comply with regulations and procedures for making final determinations.

Must be a U.S. Citizen or U.S. National.

• Successfully pass a background investigation including financial disclosure.
• Pass a drug screening.
• Males born after 12/31/1959 must be registered with the Selective Service.
• This position is considered 'essential' for reporting to work when the facility might otherwise be closed.
• Residency requirement: For three of the last five years, must have resided in the U.S., worked overseas for the U.S. Government, or been a dependent of a U.S. Federal/Military employee serving overseas.
• May be required to serve a 12-month supervisory probationary period.
• Must complete an appropriate supervisory training course within one year of assignment.
• Political appointees may require OPM approval before onboarding.

Complete federal benefits package including health, dental, vision, life, and long-term care insurance.

• Retirement plan and Thrift Savings Plan (similar to 401(k)).
• Flexible Spending Account and Employee Assistance Program.
• Personal leave days and paid federal holidays.
• Flexible work schedules and telework (as determined by agency policy).
• Tuition reimbursement, transportation subsidies, and uniform allowance.
• Health and wellness programs and fitness centers.
• Disabled veteran leave available for eligible veterans hired on or after November 5, 2016.
• Fair Chance to Compete for Jobs Act prohibits requesting criminal history before conditional offer.

This position is open to current USCIS employees with competitive status and USCIS CTAP/RPL eligibles only.

• Selected candidates must attend ISO BASIC Training in Charleston, SC for 5-6 weeks.
• Voluntary Separation Incentive Payment (VSIP) recipients must repay the full amount if reemployed within 5 years.
• USCIS may fill one or more positions from this announcement.
• A timely response to any post-closing requests for information is required to remain in consideration.
• If you fail to meet conditions of employment (e.g., background check, drug test), the offer may be rescinded.
• Political appointees (Schedule A, C, Non-career SES, Presidential) must disclose this information.
• False statements on any part of the application may result in withdrawal of offer, dismissal, fine, or imprisonment.
• Contact HROC Staffing Help Desk at 952-697-8380 or [email protected] for questions.
• Final job offer expected within 90 days after the application deadline.

U.S. Citizenship and Immigration Services (USCIS) is the agency responsible for administering the nation's lawful immigration system, adjudicating visa petitions, naturalization applications, and asylum claims. As part of the Department of Homeland Security, USCIS ensures the integrity of the immigration process while providing services to those seeking immigration benefits. This position is within the Field Operations Directorate, District 11, based in Lawrence, MA. The directorate oversees field offices that process applications and petitions, conduct interviews, and make adjudicative decisions.