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Job Description
The Department of Veterans Affairs, Veterans Benefits Administration, is hiring a Supervisory Legal Administrative Specialist (Assistant Coach) for the Denver VBA Regional Office in Lakewood, Colorado. This full-time, permanent position is remote-eligible and reports to the Assistant Fiduciary Contact Center Manager.
The Assistant Coach supervises a team of Legal Administrative Specialists, handling work assignments, performance management, and personnel actions. Duties include establishing performance expectations, conducting work critiques, developing improvement plans, and advising employees on work and administrative matters.
The work area requires flexibility to support various teams within the Veterans Contact Center. This position is open only to current, permanent employees of the Denver VBA Regional Office and CTAP-eligible displaced employees.
Salary & Compensation
Salary: $74,678 per year.
Qualification
Current federal employees must have served 52 weeks at the GS-10 level.
- Time-in-Grade: Current federal employees must have held a GS grade at the GS-10 level for at least 52 weeks within the past 52 weeks.
- Specialized Experience: One year of experience equivalent to GS-10 or above, counseling Veterans, dependents, and representatives orally and in writing on the full range of VA benefits and state/federal/local Veteran benefit programs.
- Education Substitution: A Ph.D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree, or an LL.M. if related.
- Combining Education and Experience: If you have partially met the experience and education requirements, you may combine them to total 100% of the requirement.
- Volunteer Experience: Paid and unpaid experience, including volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps), is credited.
- Part-Time Employment: Part-time experience is credited on a pro-rated basis; specify average hours per week in your resume.
- Education Accreditation: Education must be from an accrediting institution recognized by the U.S. Department of Education. Foreign education requires a Certificate of Foreign Equivalency.
- Citizenship: You must be a U.S. Citizen to apply.
- Selective Service: Males born after 12/31/1959 must be registered with Selective Service.
Duties & Responsibilities
- Lead and supervise a team of Legal Administrative Specialists within the Fiduciary Contact Center.
- Plan, program, coordinate, and review all activities for the assigned area of responsibility.
- Advise the Fiduciary Contact Center Manager/Assistant Manager on daily operational problems and needs.
- Establish and communicate guidelines and performance expectations through the formal performance management system.
- Observe worker performance, conduct work performance critiques, and provide feedback.
- Develop work improvement plans and recommend personnel actions as necessary.
- Provide advice and counsel to employees on work and administrative matters.
- Review and approve or disapprove leave requests to maintain appropriate staffing levels.
- Affect disciplinary measures as appropriate under delegated authority.
- Support any individual team within the Veterans Contact Center as needed.
Conditions & Requirements
- You must be a U.S. Citizen.
- Selective Service Registration is required for males born after 12/31/1959.
- Subject to a background/security investigation.
- May be required to serve a one-year probationary period (supervisory probationary period if not previously completed).
- As a condition of employment, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.
- Selected applicants must complete an online onboarding process.
- Acceptable forms of identification are required to complete pre-employment requirements (I-9 Acceptable Documents).
- The work is mostly sedentary but may involve some walking, standing, bending, and carrying light items such as papers, books, and claim folders.
Benefits
- A career with the U.S. government provides employees with a complete benefits package.
- Access to a range of benefits designed to make your federal career rewarding, including health insurance, retirement, and paid leave.
- Eligibility for benefits depends on the type of position (full-time, part-time, or intermittent).
- VA supports telework; telework eligibility will be discussed during the interview process.
How You Will Be Evaluated
- Your application will be evaluated based on your resume, supporting documents, responses to the application questionnaire, and any required assessments.
- Narrative responses are not required at this time.
- If referred, you may be asked to submit additional information, such as responses to knowledge, skills, and abilities, a work sample, or an interview.
- You will be assessed on competencies including Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Problem Solving, Resilience, Technical Credibility, Planning and Evaluating, Writing, Oral Communication, and Self-management.
- Overstating qualifications or cheating on assessments may result in removal from consideration.
- Referred applicants will be notified and may be contacted for an interview. All referred applicants receive a final notification once a selection decision is made.
Required Documents
- Resume: Must not exceed two pages (effective September 27, 2025). Include contact information, relevant work experience with job title, employer, series/grade for federal positions, start/end dates (month/year), and hours per week. Align descriptions with the job announcement.
- Most recent Appointment SF-50: For current federal employees, showing appointing legal authority, position title, series, grade, step, salary, tenure, and type of service.
- SF-50 reflecting when you entered your highest grade and step (e.g., Within Grade Increase, Promotion, Appointment) to verify time-in-grade.
- Most recent Performance Appraisal (VA Form 0750) – optional but accepted.
- Award SF-50s – optional.
- CTAP documentation: RIF notice, SF-50 showing VA employee, and performance appraisal (if applicable).
- Education transcripts: If using education to qualify, provide transcripts from an accredited institution. For foreign education, include a Certificate of Foreign Equivalency.
How to Apply
- Review the entire job announcement and all instructions before beginning your application.
- To your the official application portal account (or create one if you don't have one) and open the announcement.
- Click the 'Apply Online' button to start the application process.
- Answer all questions presented in the application and attach all required supporting documents (resume, SF-50s, transcripts, etc.).
- Ensure your resume is no longer than two pages and is in an accepted format (PDF recommended).
Additional Information
- This vacancy is open to current, permanent (career/career conditional) employees of the Denver VBA Regional Office and CTAP-eligible displaced employees only.
- Fiduciary Hub bargaining unit employees in the commuting area are considered facility employees for this announcement.
- Under the Fair Chance to Compete Act, VA prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO).
- The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority. Submit appropriate documentation (agency notice, most recent performance rating, and SF-50) and be found well-qualified (final rating of 85 or more).
- This job opportunity announcement may be used to fill additional vacancies.
- Reasonable Accommodation (RA) requests are available for applicants with disabilities.
- Agency contact: HRC Denver - Denver RO Servicing Team, email: [email protected].
- Address: Denver Regional Benefit Office, 155 Van Gordon St, Lakewood, CO 80228.
About Company
The Department of Veterans Affairs (VA) is a cabinet-level agency that provides essential services to U.S. Military veterans, including healthcare, benefits, and memorial services. The Veterans Benefits Administration (VBA) is a component of VA that administers compensation, pension, education, and other benefits.
The Denver VBA Regional Office serves veterans in the Rocky Mountain region and is part of the Fiduciary Contact Center network, which ensures that beneficiaries who cannot manage their own financial affairs receive proper fiduciary oversight.
This role directly supports the mission of serving veterans by leading a team that provides critical benefit counseling and fiduciary services.
Frequently Asked Questions
Quick answers to common applicant questions about this position, eligibility and the application process.
Can I substitute education for the specialized experience requirement for this GS-11 position?
Yes. A Ph.D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree, or an LL.M. if related, can substitute for the specialized experience requirement. You may also combine education and experience to meet the qualification.
Is this position remote or telework eligible?
This position is remote-eligible, meaning you can work from home. Telework eligibility will be discussed during the interview process. The duty station is listed as Lakewood, CO, but remote work is authorized.
What documents do I need to submit as a current federal employee?
You need a resume (max 2 pages), your most recent Appointment SF-50, and an SF-50 showing when you entered your highest grade and step. Also include your most recent performance appraisal (VA Form 0750) and any CTAP documentation if applicable.