Supervisory Medical Support Assistant

To qualify for this Supervisory Medical Support AssistantGS-0679-8 position, you must meet the elementary requirements and specialized experience. Fundamental needs involve U.S. Citizenship and English language proficiency. In addition, you demand one year of expertise equivalent to GS-07 leading or supervising MSAs or equivalent administrative patient aid workforce in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

• U.S. Citizenship needed; non-citizens may be appointed only when qualified citizens aren’t open.
• Proficiency in spoken and written English.
• Six months of clerical, office, client offering, or other administrative operate indicating capacity to acquire the needed insight and abilities. OR a High School Diploma with some post-high school education; OR equivalent combination of background and education.
• One year of experience equivalent to GS-07 leading or supervising MSAs or equivalent administrative patient support team in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
• Aptitude to provide full span of administrative and supervisory responsibilities to at least one subordinate MSA supervisor or team leader, including assignment of perform, performance evaluations, picking of workforce, and recommendation of awards/advancements.
• Ability to collaborate, communicate, and display buyer solution and interpersonal expertise with internal and external buyers to confirm caliber/continuity of care and compliance with policies.
• Capacity to supply briefings, orientations, team development, and training in a patient back setting.
• Aptitude to oversee fiscal matters, forecast asset and equipment demands, and identify budget requires.
• Refined understanding of managing or leading patient support workforce in a clinic, such as independently using reference sources, decision making, and assist the crew to collaborate and resolve issues within a intricate systems environment.
• Grandfathering Provision may put in to existing VHA employees in this occupation who encounter the criteria.

Supervise Lead MSAs, Cutting MSAs, and MSAs within Mental Health.

• Plan and frank the activities of subordinate lead, supervisor, and MSA team.
• Extract and analyze data to give reports to experienced leaders.
• Evaluate reports, track performance measures, and create action plans for improvement.
• Function collaboratively in an interdisciplinary coordinated care delivery model (PACT, Specialty and Contact Center).
• Guarantee appointment schedules are maintained by MSA staff for outpatient clinics.
• Evaluate the operate of subordinate workforce and resolve complicated problems to make sure patient offerings are met.
• Evaluate new solutions, equipment, and systems to build recommendations for refined operations.
• Pinpoint educational or training wants and offer team development.
• Create final decisions on hiring selections, evaluate performance, and obtain disciplinary action when essential.

Must be a U.S. Citizen.

• Subject to background/security investigation.
• Selective Offering Registration required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Participation in the seasonal influenza vaccination plan is required for all VA Health Care Personnel.
• Must complete a 1 or 2-year trial period.
• Acceptable form of identification called for for pre-employment; REAL ID compliant ID needed after May 7, 2025.
• Must wrap up all submission conditions comprehensive in the Called for Documents section.

Finalize gains package as a federal employee, covering health insurance, retirement, and paid exit.

• Eligibility for upsides depends on position category (full-time, part-time, intermittent).
• Contact the hiring agency for particular advantages offered.

To register, unseal the authorized submission portal and with your the formal submission portal/Login.gov account. Finish the early online submission, such as the questionnaire and submission of called for documents. Attach your federal resume and any supporting documents. Send in your wrap up submission package by 11:59 PM (ET) on the closing date, 08/03/2026. If needed, you’ll be notified to complete USA Hi…

• Place aside at least 3 hours. Review all instructions and request testing accommodations if needed. After submission, you can track your submission status in the official submission portal.

This role is in the Excepted Solution and doesn’t confer competitive status.

• This role prospect announcement may be used to stock additional vacancies.
• During submission, you may opt-in to form your resume on offer to hiring managers for comparable positions.
• Agency contact: Adam Paulsen, 319-509-5998, [email protected].
• Address: San Diego VA Medical Center, 3350 La Jolla Village Drive, San Diego, CA 92161.
• Participation in the seasonal influenza scheme is a condition of employment.
• HCP in violation of influenza vaccination directive may face disciplinary action up to removal.
• Veterans' preference doesn’t apply for internal or other present permanent Federal agency employees.

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care to millions of veterans each year. The VA San Diego Medical Center, based at 3350 La Jolla Village Drive, is a significant facility within the VHA, offering finalize medical solutions to veterans in the San Diego region. This Supervisory Medical Support Assistant post is piece of the Mental Health offering line, supporting the delivery of coordinated, patient-centered care. Functioning at the VA provides a opportunity to serve those who have served the country, with a structured federal path way and finish gains. Veterans Health Administration is named as the hiring organization for the Supervisory Medical Support Assistant post.

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