Supervisory Operations Support Specialist at Field Operations Directorate, District 13 — Applications Closed

Job Description

The U.S. Citizenship and Immigration Solutions (USCIS) is hiring a Supervisory Operations Support Specialist for District 13, located at the Jacob K. Javits Federal Building in New York, NY. In this role, you’ll oversee a crew providing technical and administrative aid to district and field managers.

You’ll evaluate operational procedures, propose policy alters, and advise leadership on complex mission support matters. This role is best-suited for present USCIS employees with competitive status who have background managing HR or budget programs and improving support services.

Salary & Compensation

Salary: $148,222 - $192,694 per year.

Qualification

To qualify at the GS-14 level, you must have one year of specialized know-how equivalent to GS-13 in the federal government. This expertise must cover managing HR or budget programs, evaluating operational assist procedures, and writing reports with recommendations.

• Must be a U.S. Citizen or U.S. National.
• Current federal employees must have served 52 weeks at the GS-13 level or equivalent.
• Specialized background must contain managing and providing technical tips on human tools management or budget and financial management.
• Experience evaluating and improving operational back plan offerings and procedures.
• Know-how researching and writing reports with recommendations on intricate mission support problems.
• Experience providing guidance and collaborating with colleagues across all levels to resolve administrative and multi-programmatic challenges.
• No educational substitution at the GS-14 level.
• Time-in-Grade condition must be met by 07/27/2026.
• Qualifications must be met by 11:59 PM ET on 07/27/2026.

Duties & Responsibilities

• Manage a staff of Operations Aid Specialists providing management solutions and guidance.
• Anticipate problems from the involved nature of bodies and give answers without compromising effectiveness.
• Evaluate and monitor communication and data sharing procedures; suggest policy adjusts.
• Organize liaison activities related to administrative functions within the district.
• Offer guidance and guidance to district leadership and operational managers on complicated concerns.
• Advise innovative techniques and strategies to resolve matters.
• Carry out EEO policies, employee discipline, and resolve complaints and grievances.
• Make recommendations for remedies to issues referred to higher organizational levels.

Conditions & Requirements

• Must pass a background investigation including financial disclosure.
• Must pass a drug screening.
• Males born after 12/31/1959 must be registered with the Selective Service.
• Political appointees may demand OPM approval before onboarding.
• Residency requirement: must have resided in the U.S. For 3 of the last 5 years, or worked overseas for the U.S. State, or been a dependent of a U.S. Federal or Military employee serving overseas.
• May need to cater to a 12-month supervisory probationary period.
• Must wrap up an fitting supervisory training course within one year of assignment.
• This role isn’t considered necessary for reporting to perform when the facility is closed.

Benefits

• Finish federal advantages package such as health, dental, vision, life, and long-term care insurance.
• Retirement scheme and Thrift Savings Blueprint (alike to 401(k)).
• Adaptable Spending Account and Employee Assistance Scheme.
• Personal exit days and paid federal holidays.
• Flexible operate schedules and telework openings (as determined by agency policy).
• Tuition reimbursement and transportation subsidies.
• Uniform allowance and health/wellness programs.
• Disabled veteran depart open for eligible veterans hired on or after November 5, 2016.

How You Will Be Evaluated

1. Your submission will be evaluated based on your resume, supporting documents, and responses to the submission questionnaire.
2. You may require to finalize USA Hire Assessments; fix aside at least 3 hours.
3. Assessments measure competencies such as Accountability, Client Offering, Decisiveness, Flexibility, Interpersonal Expertise, Obstacle Solving, and Resilience.
4. Overstating qualifications or cheating on assessments may consequence in removal from consideration.
5. CTAP eligibles must be rated at a minimum score of 77 to be considered well qualified.
6. Best qualified candidates will be referred to the selecting formal for meeting consideration.
7. A writing sample or exercise may be required as section of the shortlisting workflow.

Required Documents

• Resume (cap to 2 pages, involve role title, series/grade if federal, responsibilities, employer name/address, supervisor title/phone, launch/end dates, hours per week, pay).
• Responses to the role questionnaire (submitted online, don’t attach separately).
• Veterans: DD214 (participant 4 copy) or SF-15 for 10-point preference, or VOW Act certification.
• Existing/former federal employees: SF-50 showing appointment in competitive solution, tenure, grade/step, and packed performance level.
• Most recent performance rating showing at least entirely thriving or equivalent.
• CTAP/ICTAP eligibles: agency observe, most latest performance rating, and most recent SF-50.
• Political appointees: SF-50 and statement with post title, appointment category, agency, and dates.

How to Apply

1. Unseal the authorized submission portal and with your the formal submission portal/Login.gov account.
2. Wrap up the online submission questionnaire and attach all needed documents (resume, SF-50, etc.).
3. Hand in your application before 11:59 PM ET on 07/27/2026.
4. If called for, finish USA Recruit Assessments using the distinct connection offered after submission.
5. You can update your submission during the open period by returning to your the authorized application portal account and clicking 'Edit my submission'.

Additional Information

• This is a temporary promotion not to exceed one year, but may be extended up to five years full.
• Selectees may be converted to permanent without further competition if the role becomes permanent.
• If not converted, you’ll return to your former position or a like role at the identical grade and location.
• USCIS provides episodic telework opportunities for eligible employees in approved positions.
• Teleworkers are expected to work during dismissals and closures or request exit.
• Due weight will be given to performance appraisals and incentive awards in merit promotion decisions.
• If you get a conditional provide, you must finalize Optional Form 306 (Declaration for Federal Employment).
• Contact HROC Staffing Support Desk at 952-697-8380 or [email protected] for questions.

About Company

U.S. Citizenship and Immigration Offerings (USCIS) is the agency responsible for administering the nation's lawful immigration system. It procedures immigration and naturalization submissions, grants gains, and guarantees the integrity of the immigration procedure.

This role is within the Field Operations Directorate, District 13, which oversees field operations in the New York area. USCIS presents a structured profession path with obvious advancement opportunities and complete federal upsides.