Supervisory Operations Support Specialist

To qualify at the GS-14 level, you must have one year of specialized experience equivalent to GS-13 in the federal government. This experience must include managing HR or budget programs, evaluating operational support processes, and writing reports with recommendations.

• Must be a U.S. Citizen or U.S. National.
• Current federal employees must have served 52 weeks at the GS-13 level or equivalent.
• Specialized experience must include managing and providing technical advice on human resources management or budget and financial management.
• Experience evaluating and improving operational support program services and processes.
• Experience researching and writing reports with recommendations on complex mission support issues.
• Experience providing guidance and collaborating with colleagues across all levels to resolve administrative and multi-programmatic problems.
• No educational substitution at the GS-14 level.
• Time-in-Grade requirement must be met by 07/27/2026.
• Qualifications must be met by 11:59 PM ET on 07/27/2026.

Supervise a team of Operations Support Specialists providing management services and guidance.

• Anticipate problems from the complex nature of organizations and provide solutions without compromising effectiveness.
• Evaluate and monitor communication and information sharing processes; recommend policy changes.
• Coordinate liaison activities related to administrative functions within the district.
• Provide advice and guidance to district leadership and operational managers on complex issues.
• Recommend innovative methods and strategies to resolve issues.
• Carry out EEO policies, employee discipline, and resolve complaints and grievances.
• Make recommendations for solutions to issues referred to higher organizational levels.

Must pass a background investigation including financial disclosure.

• Must pass a drug screening.
• Males born after 12/31/1959 must be registered with the Selective Service.
• Political appointees may require OPM approval before onboarding.
• Residency requirement: must have resided in the U.S. for 3 of the last 5 years, or worked overseas for the U.S. Government, or been a dependent of a U.S. Federal or Military employee serving overseas.
• May be required to serve a 12-month supervisory probationary period.
• Must complete an appropriate supervisory training course within one year of assignment.
• This position is not considered essential for reporting to work when the facility is closed.

Complete federal benefits package including health, dental, vision, life, and long-term care insurance.

• Retirement plan and Thrift Savings Plan (similar to 401(k)).
• Flexible Spending Account and Employee Assistance Program.
• Personal leave days and paid federal holidays.
• Flexible work schedules and telework opportunities (as determined by agency policy).
• Tuition reimbursement and transportation subsidies.
• Uniform allowance and health/wellness programs.
• Disabled veteran leave available for eligible veterans hired on or after November 5, 2016.

This is a temporary promotion not to exceed one year, but may be extended up to five years total.

• Selectees may be converted to permanent without further competition if the position becomes permanent.
• If not converted, you will return to your former position or a like position at the same grade and location.
• USCIS provides episodic telework opportunities for eligible employees in approved positions.
• Teleworkers are expected to work during dismissals and closures or request leave.
• Due weight will be given to performance appraisals and incentive awards in merit promotion decisions.
• If you receive a conditional offer, you must complete Optional Form 306 (Declaration for Federal Employment).
• Contact HROC Staffing Help Desk at 952-697-8380 or [email protected] for questions.

U.S. Citizenship and Immigration Services (USCIS) is the agency responsible for administering the nation's lawful immigration system. It processes immigration and naturalization applications, grants benefits, and ensures the integrity of the immigration process. This position is within the Field Operations Directorate, District 13, which oversees field operations in the New York area. USCIS offers a structured career path with clear advancement opportunities and complete federal benefits.