Experience Specialist NF2

To qualify for the Experience Specialist NF2 position, you must have at least one year of experience working in a customer-focused environment, preferably in retail or business operations. Experience observing, coaching, and training front-line employees is preferred.

• One year of experience in a customer-focused environment, preferably retail or business operations.
• Experience observing, coaching, and training front-line employees preferred.
• Positive attitude with a genuine desire to work in a team environment.
• Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems.
• Ability to execute standards properly and coach others to do so with high skill and confidence.
• Ability to work in a high-performance atmosphere with commitment to service and sales goals.
• Knowledge of safety and environmental standards for fuel.
• Attention to detail is required.

Lead the Customer Service Desk or central checkout operations in collaboration with management.

• Complete all sales and return transactions using the Point of Sale system.
• Assist in execution of corporate service programs, promotions, and events.
• Maintain daily and weekly Dress Blue Experience standards at all customer touchpoints.
• Understand and operate within all service policies, exercising an 'I can DO that' mentality.
• Proactively identify opportunities to resolve customer problems before they occur.
• Take ownership and follow up with customers to ensure problems are resolved.
• Understand and articulate all MCX value stories, programs, and promotions.
• Recognize and uphold the core values and mission of the Marine Corps Exchange.
• Act as a coach for team members on service, returns, and RPOS systems training.

U.S. Citizenship, Nationals, or those who owe allegiance to the U.S.

• Shift work schedule required.
• Successful completion of a National Agency Check and Inquiries (NACI).
• Direct Deposit of total NET pay is mandatory.
• Drug-free workplace; illegal drug use prohibited.
• For positions involving firearms/ammunition, must submit DD Form 2760 if applicable.
• Involuntarily separated members of the armed forces and eligible family members must submit written request and ID card with 'TA' stamp if applying through Transition Assistance Program.
• INDIVIDUALS SELECTED MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

Stability of Federal Civilian Service.

• Quality of Work Life Balance.
• Competitive Pay.
• Complete Benefit Packages.
• Marine Corps Exchange and Base Facility Privileges.
• Eligibility for benefits depends on position type (full-time, part-time, or intermittent).

All applications must be submitted online through the MCCS Careers website. Resumes or applications emailed or mailed will not be considered. To apply, log into your the official application portal account (or create one), open the announcement, complete the federal application questionnaire, attach your federal resume and required documents, and submit before 11:59 PM Eastern Time on the closing date. To check your.

Open to the public; U.S. Citizens, Nationals, or those who owe allegiance to the U.S.

• Equal opportunity employer; reasonable accommodations available upon request.
• Criminal Record Check and/or Investigative Consumer Report may be obtained.
• Employment contingent on successful NACI background check.
• Direct Deposit of net pay is mandatory.
• Drug-free workplace policy enforced.
• Selectees may be changed to part-time or full-time at management's discretion.
• Applications must be received by 11:59 PM ET on the closing date.
• Agency contact: QUANTICO MCCS, MARINE CORPS COMMUNITY SERVICES, ATTN: PERSONNEL OFFICER, QUANTICO, VA 221345001 USA.

Marine Corps Community Services (MCCS) is a complete program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. It operates the Marine Corps Exchange (MCX) and other facilities, providing retail, recreation, and services to military personnel and their families. MCCS offers a team-oriented environment with military personnel, civilian employees, contractors, and volunteers. This Experience Specialist role is part of the MCX team at Quantico, focusing on delivering exceptional customer service and coaching front-line staff. Applicants should be committed to improving efficiency and passionate about serving the Marine Corps community.