Job Description
The 31st Force Support Squadron is hiring a Food Service Worker Leader for Deja Brew (Area 1) at Aviano Air Base, Italy.
In this role, you will lead a team of food service workers during shifts, providing work direction, on-the-job training, and ensuring customer satisfaction.
You will also prepare and serve hot and cold beverages and food items, operate the cash register, and maintain a clean work area.
Qualification
This position is open to US citizens and NATO country citizens with a valid US permanent resident card and Social Security Number, who are on orders at Aviano AB. Italian citizens are not eligible for US NAF positions.
- Open to US citizens and NATO country citizens with a valid US permanent resident card and Social Security Number.
- Must be on orders at Aviano AB and provide documentation proving residence status overseas.
- Italian citizens may not apply for US NAF positions but may be eligible for local national positions on base.
- Experience in a restaurant, coffee shop, or resale operations is required.
- Ability to follow simple oral instructions and lead others.
- Ability to use hand tools for cleaning and operate simple machines.
- Skill in performing tasks requiring multiple steps and sound judgment in sequencing tasks.
- Must be able to follow cash handling procedures.
- Knowledge of sanitation standards in handling and serving food and beverages, and for cleaning equipment and work areas.
- Education cannot be substituted for experience.
Role Responsibilities
Provides work direction to subordinates and demonstrates proper work methods.
- Oversees all assigned employees during shift and works alongside them to set the pace.
- Provides on-the-job training to team members.
- Prepares a variety of hot beverages such as cappuccinos, brewed coffee, lattes, espresso, and hot chocolate by selecting proper ingredients.
- Serves cold beverages and food items, including soda, juices, cookies, muffins, and pastries.
- Receives payment, operates cash register, and makes change to patrons.
- Assures patron satisfaction by resolving customer complaints and issues.
- Sets up work area for operation and obtains cash bank.
- Maintains work area in a neat and clean manner; sets up and cleans tables and replenishes condiments.
- Performs preventative maintenance and cleaning of equipment, including coffee machines, ceilings, under and behind equipment, and refrigeration units.
Conditions & Requirements
Must complete a background investigation with favorable results.
- Requires shift work to provide coverage on evenings, weekends, holidays, or special occasions.
- Must successfully complete a pre-employment physical.
- Must provide a current record of immunizations.
- Must be a US citizen or NATO country citizen with a valid US permanent resident card and Social Security Number.
- Probationary period may be required.
- Selection is subject to hiring preferences and priority consideration eligibilities.
- Payment of Permanent Change of Station (PCS) costs is not authorized; LQA is not authorized.
Benefits
Review our benefits (standard federal NAF benefits package).
- Post Allowance is authorized for Regular Full Time employment category (not applicable for intermittent).
- Direct deposit of salary is required.
Additional Information
This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Multiple positions may be filled from this announcement.
- Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date.
- The 31st Force Support Squadron is not currently providing logistical support; applicants must already be a supported member of Aviano AB.
- All federal NAF employees are required to have salary payments made by electronic funds transfer/direct deposit.
- For questions, contact the Aviano NAF HR Office at [email protected].
- If you provide an email address, you will receive an email acknowledging receipt of your application.
About Company
The 31st Force Support Squadron (31 FSS) is the primary provider of community services for Aviano Air Base, Italy. It operates morale, welfare, and recreation (MWR) facilities including dining, fitness, and leisure venues for service members and their families. Deja Brew (Area 1) is one of the base's coffee shops, offering a variety of beverages and light food items in a casual setting. This position supports the squadron's mission to enhance quality of life for the Aviano community. Applicants should be committed to improving the efficiency of the federal government and upholding the rule of law and the United States Constitution.
FAQs
What experience is required for the Food Service Worker Leader position at Deja Brew?
You need experience in a restaurant, coffee shop, or resale operations. The role also requires the ability to follow oral instructions, lead others, use hand tools for cleaning, operate simple machines, and follow cash handling procedures. Knowledge of sanitation standards for food and beverage handling is essential.
Can I substitute education for experience for this NAF position?
No, this position does not allow education substitution for experience. You must meet the experience requirements directly.
What is the work schedule for this intermittent Food Service Worker Leader role?
This is an intermittent position, meaning flexible employees are not guaranteed any hours but may be scheduled up to 40 hours per week. Shift work is required, including evenings, weekends, holidays, or special occasions.
What documents do I need to submit with my application for this job at Aviano AB?
You must submit a resume and PCS Orders. Depending on the eligibility you claim (e.g., Military Spouse Preference, veteran), you may also need a DD-214, proof of marriage, disability letter, or other supporting documents. Ensure your resume supports the experience described in the announcement.
How will my application be evaluated for this coffee shop leader position?
After the announcement closes, your resume, supporting documents, and responses to the online questionnaire will be reviewed to determine if you meet the qualifications. If minimally qualified, your experience level will be assessed against your questionnaire responses. Inflating qualifications may result in disqualification.
Is telework available for this Food Service Worker Leader role?
No, telework is not eligible for this position. The work is performed on-site at Deja Brew (Area 1) on Aviano Air Base.