LEAD REGIONAL EMERGENCY RESPONSE DISPATCHER (OA)

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level in the Federal service or equivalent in the private/public sector. Specialized experience must include processing emergency/non-emergency calls, dispatching fire/ambulance/police units, and operating 9-1-1 systems including CAD and radio dispatch equipment.

• At least one year of specialized experience equivalent to GS-07 in the Federal service or private/public sector.
• Experience processing and recording data for incoming emergency and non-emergency calls.
• Experience dispatching appropriate fire, ambulance, and police units.
• Knowledge and experience operating 9-1-1 systems including Computer-Aided Dispatch (CAD), radio dispatch equipment, recording devices, and multi-function telephones.
• Strong foundation in emergency dispatching with critical decision-making, effective communication, and multi-tasking skills.
• Ability to type at least 40 words per minute.
• Must successfully complete the RDC Training Program within 8 months of reporting aboard.
• Must be a U.S. Citizen.
• Must be determined suitable for federal employment.
• Must participate in direct deposit pay program.

Lead three or more Emergency Response Dispatchers in daily functions, reporting to the RDC Supervisor.

• Determine the response agency and services based on established guidelines and the nature of the emergency.
• Verify caller location and call back number, and determine severity using the EMD checklist.
• Use computer databases to access secure areas, recall logged events, and track special operations.
• Track location of assigned units, alarm testing in progress, and status of emergency responses.
• Operate 9-1-1 systems, CAD, radio dispatch equipment, recording devices, and multi-function telephones.
• Process and record data for incoming emergency and non-emergency calls.
• Dispatch appropriate fire, ambulance, and police units as needed.

U.S. Citizenship required.

• Suitable for federal employment determined.
• Participation in direct deposit pay program.
• Pass E-Verify employment verification.
• Time-in-grade: one year at GS-07 for current feds.
• Obtain and maintain security clearance.
• Type at least 40 words per minute.
• Complete RDC Training Program within 8 months.
• Rotating shift work including nights, weekends, holidays.
• Mission Essential and Key/Emergency-Essential designation.

Complete benefits package as a federal employee.

• Access to health insurance, retirement, and other benefits.
• Eligibility depends on position type and work schedule.
• Recruitment, relocation, or student loan repayment incentives may be authorized.
• Relocation incentive may be authorized (PCS not authorized).

This position is covered by the Department of Defense Priority Placement Program.

• Additional vacancies may be filled by this announcement.
• A tentative offer may be rescinded if pre-employment requirements are not met.
• You may opt-in to make your resume available to other hiring managers for 180 days.
• Federal annuitant selection is subject to DoD policy.
• ICTAP candidates must provide agency notice, performance appraisal, and SF-50.
• Military Spouse Preference applicants will be placed at highest grade if Best Qualified.
• This position requires rotating shift work and uncommon tour duties.
• Contact the DON Employment Information Center at [email protected] for questions.

COMMANDER NAVY REGION HAWAII oversees Navy installations and operations across the Hawaiian Islands, providing critical support to naval forces and their families. The Emergency Management Department ensures rapid and coordinated response to emergencies on base, including fire, medical, and security incidents. As a federal employer, the Navy offers stable careers, structured advancement, and complete benefits to those serving in mission-essential roles. COMMANDER NAVY REGION HAWAII is named as the hiring organisation for the LEAD REGIONAL EMERGENCY RESPONSE DISPATCHER (OA) post.