Job Description
The City of Norwalk is seeking a Social Services Superintendent to lead the daily operations of the Social Services Department.
This role manages staff, programs, and activities within the Social Services, Childcare, and Senior Center divisions, and supports the Director of Social Services in overall department administration.
As a single-incumbent class, the Superintendent serves as the Director's second-in-command, exercising lead direction over professional, supervisory, technical, and office staff during the Director's absence.
Qualification
Candidates must have a combination of education and experience equivalent to a bachelor's degree in social work.. Public administration.. Or a related field.. And at least five years of progressively responsible experience in social services program management.. Including supervisory experience.
- Bachelor's degree in social work, public administration, or a closely related field.
- Five years of progressively responsible experience in social services program management.
- Supervisory experience, including lead direction over professional and support staff.
- Knowledge of social services programs, including homeless advocacy, senior services, and childcare.
- Familiarity with local, county, state, and federal social service programs and funding sources.
- Ability to serve as a liaison with community organizations and government agencies.
- Strong communication, organizational, and problem-solving skills.
- Valid California driver's license and acceptable driving record may be required.
Role Responsibilities
Manage day-to-day activities, staff, and programs within the Social Services, Childcare, and Senior Center divisions.
- Assist the Director of Social Services in overall department administration.
- Exercise lead direction over professional, supervisory, technical, and office staff during the Director's absence.
- Serve as a liaison between non-profits, local, county, state, and federal programs that work with the Social Services department.
- Coordinate with Homeless Advocacy agencies, Los Angeles County programs, and Senior Center Programs.
- Supervise Community Outreach Workers and other department staff.
- Develop and implement program policies, procedures, and goals.
- Monitor program budgets and ensure compliance with funding requirements.
- Prepare reports and presentations for city management and external partners.
- Represent the department at community meetings and events.
Conditions & Requirements
Must be able to pass a background check and drug screening.
- May be required to work evenings or weekends for community events.
- Must maintain a valid California driver's license and acceptable driving record.
- This position is designated as a disaster service worker and may be required to report for duty during emergencies.
- Must comply with all city policies and procedures.
Benefits
Complete medical, dental, and vision insurance plans.
- California Public Employees' Retirement System (CalPERS) pension.
- Paid vacation, sick leave, and holidays.
- Life insurance and long-term disability coverage.
- Flexible spending accounts for healthcare and dependent care.
- Tuition reimbursement and professional development opportunities.
How to Apply
Visit the official application portal for the City of Norwalk.
- Create an account or to your existing applicant account.
- Complete the online application form, including all work history and education details.
- Answer any supplemental questions provided as part of the application.
- Attach required documents, such as resume and proof of education, if requested.
Additional Information
This position is open to all qualified applicants; no specific hiring path restrictions noted.
- The City of Norwalk is an Equal Opportunity Employer.
- Veterans and individuals with disabilities are encouraged to apply.
- For questions about the position, contact the Human Resources Department at (562) 929-5572.
- The salary range is $120,723
- $156,770 per year, commensurate with experience.
- This is a full-time, exempt position.
- The work location is primarily at the Social Services office at 11929 Alondra Blvd., Norwalk, CA.
- The City reserves the right to modify the selection process as needed.
About Company
The City of Norwalk is a municipal government serving a diverse community in southeastern Los Angeles County. The Social Services Department provides essential programs including senior services, childcare, homeless advocacy, and community outreach. The city offers a supportive work environment with competitive benefits and a commitment to professional growth. City of Norwalk (CA) is named as the hiring organisation for the Social Services Superintendent post.
FAQs
What is the typical career progression for a Social Services Superintendent at the City of Norwalk?
This is a single-incumbent class that reports directly to the Director of Social Services. The role is designed as a senior management position with lead responsibilities, and it may serve as a stepping stone to higher-level administrative roles within the city or other agencies.
Does the City of Norwalk offer any flexibility for remote work in this role?
The position is primarily onsite at the Social Services office and other city facilities. However, some administrative tasks may be performed remotely with supervisor approval. The role requires regular in-person coordination with staff and community partners.
What types of programs will the Social Services Superintendent oversee?
The Superintendent oversees programs in three divisions: Social Services (including homeless advocacy and community outreach), Childcare, and Senior Center. This includes coordinating with Los Angeles County programs and non-profit partners.
Is there a probationary period for this position?
Yes, new employees typically serve a probationary period of six to twelve months, during which performance is closely evaluated. Successful completion is required for permanent status.