SUPERVISORY MISSION SUPPORT SPECIALIST at Office of Field Operations — Applications Closed

Job Description

The Supervisory Mission Support Specialist post is located in the Detroit Field Office of U.S. Customs and Border Protection (CBP), within the Department of Homeland Security. This role is responsible for supervising a staff that offers frank administrative and operational support to frontline programs.

You’ll scheme, straight, and organize mission support solutions including budget, finance, procurement, personnel, logistics, and telecommunications. As a supervisor, you’ll assign work, build procedures, and guarantee effective solution delivery.

You’ll also assist as a senior advisor on intricate mission support problems, requiring analysis and troubleshooting of rare conditions. This role is perfect for experienced federal administrative professionals looking to lead a team in a dynamic law enforcement environment.

This role is full-time, permanent, and not eligible for telework or remote function. The task location is Detroit, MI. Additional selections may be formed for other divisions within the identical responsibility location.

Salary & Compensation

Salary: $117,402 - $152,625 per year.

Qualification

To qualify for the GS-13 grade level, you must have one year of specialized experience equivalent to at least the next lower grade level.

This know-how must cover providing senior-level advisory and technical offerings for a mission support field, contributing to management decisions, developing new perform methods, providing briefings, and resolving complicated mission support issues.

• One year of specialized background equivalent to GS-12 in the federal offering.
• Expertise providing senior-level advisory and technical solutions for a mission support domain.
• Participating in and making contributions to management decisions in assigned plan areas.
• Developing new or modified mission support operate techniques, approaches, or procedures.
• Developing and handing over briefings, venture papers, status/workforce reports, and correspondence to managers.
• Resolving or advising on complex mission support challenges requiring analysis and troubleshooting.
• Your resume must explicitly explain how you meet these conditions.
• Know-how can be paid or unpaid, such as volunteer function through National Service programs.
• Must gather Time-in-Grade requirements: 52 weeks at GS-12 or equivalent by 07/17/2026.
• Must be a U.S. Citizen.

Duties & Responsibilities

• Oversee a group of administrative employees providing mission support offerings.
• Supply involved administrative solutions covering management data systems, budget, finance, procurement, personnel, telecommunications, logistics, records, printing, mail, travel, and office equipment.
• Grow and prescribe procedures and techniques to reach streamlined solution delivery.
• Assign and clarify perform needs to subordinate team.
• Carry out Matching Employment Prospect (EEO) policies and support diversity.
• Cater to as a experienced advisor on mission support issues, analyzing and troubleshooting odd conditions.
• Create and hand over briefings, task papers, and correspondence to management.
• Participate in management decisions for assigned scheme areas.

Conditions & Requirements

• Males born after 12/31/1959 must be registered with Selective Offering.
• Leading U.S. Residency for at least three of the last five years (waivers doable).
• Must pass a background investigation.
• Subject to drug testing under the DHS Drug-Free Workplace Blueprint.
• Must adhere to government ethics standards and obtain approval for outside employment.
• May demand to assist a one-year probationary period (new federal employees) and an 18-month supervisory probationary period.
• New CBP supervisors must wrap up mandatory leadership training, such as 3 weeks in residence in Harpers Ferry, WV.
• This role isn’t covered under a bargaining unit.

How You Will Be Evaluated

1. Your submission will be evaluated set on your resume, responses to the role questionnaire, and USA Take on Competency Located Assessments.
2. The Federal Supervisory Assessment will measure competencies: Accountability, Client Solution, Decisiveness, Flexibility, Interpersonal Competencies, Challenge Solving, and Resilience.
3. If best qualified, you may be referred to the hiring manager for consideration and feasible meeting.
4. Additional shortlisting criteria may be administered during the meeting.
5. Overstating qualifications or cheating on assessments may result in removal from consideration.
6. Assessment results are reused for one year for upcoming submissions requiring the matching assessments.

Required Documents

• Resume (English, two pages or less, PDF preferred, not password protected). Must involve complete permitted title, address, phone, finalize work history with responsibilities, dates (MM/DD/YY), hours per week, position title, series, grade, and pay.
• Responses to the role questionnaire.
• USA Recruit Competency Set Assessment (wrapped up online after submission).
• Present and former federal employees: Most new SF-50 showing competitive status (Tenure 1 or 2, Role Occupied 1). Also SF-50 reflecting highest grade held and proof of time-in-grade.
• CTAP eligibles: Separation notice, most current SF-50, performance rating, and agency certification.
• Political appointees: Early and termination SF-50s and a statement with appointment specifics.
• Sensible accommodation request: Submit Fair Accommodation Request Form if needed for assessments.
• Optional: Latest performance appraisal and/or incentive awards.

Benefits

• Complete federal advantages package including health, dental, vision, life, and long-term care insurance.
• Retirement strategy and Thrift Savings Scheme (alike to 401(k)).
• Versatile Spending Account and Employee Assistance Plan.
• Personal depart days and paid federal holidays.
• Doable adaptable work schedules, tuition reimbursement, transportation subsidies, uniform allowance, and fitness centers.
• Disabled veteran leave on offer for eligible veterans hired on or after November 5, 2016.

How to Apply

1. Go through the full announcement and instructions before registering.
2. Put in through USAJOBS by opening the announcement and signing in with your USAJOBS/Login.gov account.
3. Finish the online submission questionnaire and attach all called for documents (resume, SF-50s, etc.).
4. Send in your submission package by 11:59 PM Eastern Time on 07/17/2026.
5. After submission, if needed, wrap up the USA Take on Competency Located Assessments within 48 hours of the announcement close. You’ll receive a unique assessment connection via email.

Additional Information

• This role is open to existing CBP employees in a permanent competitive offering post and CTAP-eligible CBP employees.
• The Fair Chance to Compete for Roles Act prohibits requesting criminal history before a conditional provide; certain exemptions register.
• DHS employs E-Verify to confirm employment eligibility.
• If you’re a current or former political appointee (Schedule A, C, Non-career SES, or Presidential), you must disclose this.
• Agency contact: CBP Hiring Center, phone 855-500-3722, email [email protected].
• Tentative job offer expected within 60 days after the close of the announcement.
• You may put in more than once; the most recent application will be employed.
• Submissions and supporting documents won’t be accepted by mail or email.

About Company

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency within the Department of Homeland Security. Its mission is to protect the nation's borders and facilitate lawful trade and travel. CBP employs over 60,000 personnel covering officers, agents, and support workforce.

The Office of Field Operations manages CBP's operations at ports of entry, such as airports, seaports, and land borders.