SUPERVISORY MISSION SUPPORT SPECIALIST

To qualify for the GS-13 grade level, you must have one year of specialized experience equivalent to at least the next lower grade level. This experience must include providing senior-level advisory and technical services for a mission support area, contributing to management decisions, developing new work methods, delivering briefings, and resolving complex mission support problems.

• One year of specialized experience equivalent to GS-12 in the federal service.
• Experience providing senior-level advisory and technical services for a mission support area.
• Participating in and making contributions to management decisions in assigned program areas.
• Developing new or modified mission support work methods, approaches, or procedures.
• Developing and delivering briefings, project papers, status/staff reports, and correspondence to managers.
• Resolving or advising on complex mission support problems requiring analysis and troubleshooting.
• Your resume must explicitly describe how you meet these requirements.
• Experience can be paid or unpaid, including volunteer work through National Service programs.
• Must meet Time-in-Grade requirements: 52 weeks at GS-12 or equivalent by 07/17/2026.
• Must be a U.S. Citizen.

Supervise a team of administrative employees providing mission support services.

• Provide complex administrative services including management information systems, budget, finance, procurement, personnel, telecommunications, logistics, records, printing, mail, travel, and office equipment.
• Develop and prescribe procedures and techniques to achieve efficient service delivery.
• Assign and explain work requirements to subordinate staff.
• Carry out Equal Employment Opportunity (EEO) policies and support diversity.
• Serve as a senior advisor on mission support issues, analyzing and troubleshooting unusual conditions.
• Develop and deliver briefings, project papers, and correspondence to management.
• Participate in management decisions for assigned program areas.

Males born after 12/31/1959 must be registered with Selective Service.

• Primary U.S. residency for at least three of the last five years (waivers possible).
• Must pass a background investigation.
• Subject to drug testing under the DHS Drug-Free Workplace Plan.
• Must adhere to government ethics standards and obtain approval for outside employment.
• May be required to serve a one-year probationary period (new federal employees) and an 18-month supervisory probationary period.
• New CBP supervisors must complete mandatory leadership training, including 3 weeks in residence in Harpers Ferry, WV.
• This position is not covered under a bargaining unit.

Complete federal benefits package including health, dental, vision, life, and long-term care insurance.

• Retirement plan and Thrift Savings Plan (similar to 401(k)).
• Flexible Spending Account and Employee Assistance Program.
• Personal leave days and paid federal holidays.
• Possible flexible work schedules, tuition reimbursement, transportation subsidies, uniform allowance, and fitness centers.
• Disabled veteran leave available for eligible veterans hired on or after November 5, 2016.

This position is open to current CBP employees in a permanent competitive service position and CTAP-eligible CBP employees.

• The Fair Chance to Compete for Jobs Act prohibits requesting criminal history before a conditional offer; certain exemptions apply.
• DHS uses E-Verify to confirm employment eligibility.
• If you are a current or former political appointee (Schedule A, C, Non-career SES, or Presidential), you must disclose this.
• Agency contact: CBP Hiring Center, phone 855-500-3722, email [email protected].
• Tentative job offer expected within 60 days after the close of the announcement.
• You may apply more than once; the most recent application will be used.
• Applications and supporting documents will not be accepted by mail or email.

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency within the Department of Homeland Security. Its mission is to protect the nation's borders and facilitate lawful trade and travel. CBP employs over 60,000 personnel including officers, agents, and support staff. The Office of Field Operations oversees CBP's operations at ports of entry, including airports, seaports, and land borders.